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UniMe

MSP arrived wtih dead battery pack?

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ahh, he mad haha.. knows he can't win and it going to have to swallow the cost of shipping and sending it back to gotway... well that's business

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Actually, I think I'm on the hook for shipping, as per the paypal terms...

A small price to pay to put this behind me.

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32 minutes ago, UniMe said:

Actually, I think I'm on the hook for shipping, as per the paypal terms...

A small price to pay to put this behind me.

but free shipping coming to you right? ah that sucks

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The fella is clearly upset, I'll just tuck away the last string of text expletives and may need to escalate with paypal even though he offered the refund. I feel for the guy, he seems way stressed out and to not be doing well. He said enough in his last rant that I can't really trust that he won't mess with the device when it's returned or lie about it's condition. He also told me to ship it to their warehouse in Quebec when it came from California; I need to check with paypal tomorrow if he can do this or if it in any way invalidates the current arrangement (I'm not even sure if the warehouse is staffed...). I'll decide about escalating to a mediator after that. 

The first half of our interaction went great. He flipped like a switch when I indicated there may be a problem with the wheel and just became toxic. A bit of shipping cost to move away from that is not a problem at all  :clap3: 

Truly, the situation in the US is awful in many places. It's no excuse to target and bully others but sometimes people just lose perspective.

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Posted (edited)

Just fyi i was about to do business with freemotion by buying them a used first wheel but apparently i asked too many questions (basics ones when u buy a used wheel) and the tone of the freemotion person started to look a lot like the angry one on your mail exchange :facepalm:. No need to say that i decided to do business elsewhere. Thanks for escalating this and allowing me to dodge a bullet!!

Edited by Ronin Ryder

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Just now, Ronin Ryder said:

Just fyi i was about to do business with freemotion by buying them a used wheel but apparently i asked too many questions (basics ones when u buy a used wheel) and the tone of the freemotion person started to look a lot like the angry one on your mail exchange :facepalm:. No need to say that i decided to do business elsewhere. Thanks for escalating this and allowing me to dodge a bullet!!

it wasnt an "MSP open box" was it? :P

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Posted (edited)
Quote

it wasnt an "MSP open box" was it? :P

 

 

i was going back and forth with multiple models that were all "a week use" old . Started to get skeptical when it was a Gotway nikola 84v....

Edited by Ronin Ryder

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13 minutes ago, Ronin Ryder said:

i was going back and forth with multiple models that were all "a week use" old . Started to get skeptical when it was a Gotway nikola 84v....

okay why in the hell do they have multiple "week old" used models for sale.... thats so sketchy its not even funny... i can almost guarantee this wheel will be up for sale again... it would absolutely suck to be the person who buys it... i think the only place besides an active member of this forum i would consider buying a used wheel safe is speedyfeet

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Posted (edited)
27 minutes ago, Rywokast said:

okay why in the hell do they have multiple "week old" used models for sale.... thats so sketchy its not even funny... i can almost guarantee this wheel will be up for sale again... it would absolutely suck to be the person who buys it... i think the only place besides an active member of this forum i would consider buying a used wheel safe is speedyfeet

yep, ive noticed the used market is not very worth it outside of some exceptions in this forum and i'm better off going for a new one directly (sketchy practices, used wheels prices barely below new ones):rolleyes:...

Edited by Ronin Ryder

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Posted (edited)

After opening the dispute and getting blasted by the seller I did end up escalating it to paypal (the next step) for resolution. I have since shipped the wheel out yesterday (Friday) with a signature required and fully insured. I have also initiated contact with paypal to advise them about some of our interactions, they haven't been very responsive but the more information i can document at this point the better. Within a minute of escalating the situation with paypal my phone rung 4 times, I received several more weird/aggressive texts and what I can only describe as paranoid emails. The same pattern happened when I initially opened the dispute.

It turns out the location in Laval Quebec is a house in a suburb, not a warehouse. It does leave me wondering if this fella may live there and has a warehouse in LA or something. I can't seem to find an LA address and nowhere, anywhere, can I find the last name of the person I've been in communication with. I can tell by the writing on the website (which contains the same style of grammatical errors) that this fella is probably the owner.

As I understand it with PayPal now is that once UPS registers that the item is received they will issue the refund.

Edited by UniMe

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did that charger even show up yet? sell it separately to piss him off and for your troubles :P

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Ya, it showed up, it was also returned on Friday -- insured and signature required. No stone left unturneed my friend!

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1 minute ago, UniMe said:

Ya, it showed up, it was also returned on Friday -- insured and signature required. No stone left unturneed my friend!

aaah okay, haha it probably wouldnt even be worth it to sell youd pay the same amount in shipping as you would get for it.. would just be funny because he was such a dick lol

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The thing is, I was really calm and reasonable with this guy. He's simply toxic and aggressive, or at least becomes this way quickly when things don't go his way. I've spent some time in California and have met shop owners and people who behave that way -- they basically go off like a firecracker at the first sign of conflict. It's sort of like a preemptive strike to unsettle and overwhelm anyone who might challenge them. It just reads to me as a combination of street entrenched thinking and a type of collective ptsd.

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2 minutes ago, UniMe said:

The thing is, I was really calm and reasonable with this guy. He's simply toxic and aggressive, or at least becomes this way quickly when things don't go his way. I've spent some time in California and have met shop owners and people who behave that way -- they basically go off like a firecracker at the first sign of conflict. It's sort of like a preemptive strike to unsettle and overwhelm anyone who might challenge them. It just reads to me as a combination of street entrenched thinking and a type of collective ptsd.

funny how it can turn so quick, i have talked to him before even though ive never made a purchase from the site.. i was contemplating it a few times and he seemed extraordinarily nice on facebook, but the true nature comes out when there is a problem hmmm

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Why isnt this guy Named and Shamed????Sounds like a dick!

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One thing at a time...

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This situation finally resolved in my favor.

I will give it some thought and perhaps be more transparent about the seller and the challenges I faced.

My primary concern continues to be that the seller maintains there can be nothing wrong with a battery pack that was discharged below 1v per cell. He recharged it and sent  me a screenshot using the GW app showing 100% charge but no evidence it was actually recharged to 100.8V. All the while claiming everything was fine with the pack and maintaining that I am an idiot who wasted his time and shipping costs even though I payed the return shipping and fully insured the package.

Being who I am I'll probably wait until the money actually hits my account. grrrr.... !!

Edited by UniMe

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1 hour ago, UniMe said:

This situation finally resolved in my favor.

I will give it some thought and perhaps be more transparent about the seller and the challenges I faced.

My primary concern continues to be that the seller maintains there can be nothing wrong with a battery pack that was discharged below 1v per cell. He recharged it and sent  me a screenshot using the GW app showing 100% charge but no evidence it was actually recharged to 100.8V. All the while claiming everything was fine with the pack and maintaining that I am an idiot who wasted his time and shipping costs even though I payed the return shipping and fully insured the package.

Being who I am I'll probably wait until the money actually hits my account. grrrr.... !!

doesn't matter if it charged or not... not that he couldn't have got that screenshot from literally anything.. but the fact that once they get that low they are permanently damaged and always a risk.. he just sounds like an idiot trying to get the last word, glad you finally got it over with

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