travsformation Posted July 16, 2020 Share Posted July 16, 2020 (edited) @Jack King Song we've had two separate reports of "bricked" wheels in a week during firmware upgrades, using SoftTuner: On 7/12/2020 at 3:03 PM, dani31 said: Hello,Please help me I'm desperate!I tried to put my brand new KS16S v2 never used from version 1.09 to 2.02 firmware.I tried it with the iOS KingSong app and the app told me that my wheel was already up to date.Then I tried with the iOS SoftTuner application, I chose 2.02, the update started and the wheel went off.Now when I try to turn it on, it turns off immediately, I have to press continually the power button to activate the bluetooth, if i release power button the wheel turn off, I don't have any serial number in the applications and no firmware is visible, in the KingSong application it says "?" for the firmware version.Please help me I am so desperate !!Thank you,Daniel. ( From this thread ) 22 hours ago, DavidM said: Well my wheel has become an expensive paper-weight... Indeed using SoftTune, the upgrade process stopped in the middle and I couldn’t start it again... Now the app connects to the Bluetooth but won’t recognise the firmware version or get any data from the wheel! Same with regular KS App... the wheel is dead! How to deal with Failed firmware update? (Posted here) Is there a way Kingsong can help recover these wheels? And it might be worth looking into the issue... @dani31 @DavidM Edited July 16, 2020 by travsformation 1 Quote Link to comment Share on other sites More sharing options...
Electric Dreams Posted July 17, 2020 Share Posted July 17, 2020 Depending on the release date of your wheel you could fix the issue by: Place wheel upside down. (handle touching the ground, tire facing up) Turn on wheel and try performing firmware update again with King Song app (if KS app does not work try Softtuner) Complete update and calibrate If this doesnt work please DM me. 2 Quote Link to comment Share on other sites More sharing options...
PennBruce Posted July 18, 2020 Share Posted July 18, 2020 18 hours ago, Jack King Song said: Depending on the release date of your wheel you could fix the issue by: Place wheel upside down. (handle touching the ground, tire facing up) Turn on wheel and try performing firmware update again with King Song app (if KS app does not work try Softtuner) Complete update and calibrate If this doesnt work please DM me. Is it already April 1st? Bruce 2 Quote Link to comment Share on other sites More sharing options...
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