Kingsong - Before you purchase WATCH THIS!

[Marco Domingos]

Since I received my Kingsong 16X is been problem after problem. 

I decided to share with you guys all the journey with KS since I purchase (9 months ago) and how bad is there customer services. 

If you are thinking to purchase a KS16X or a Kingsong wheel I recommend you to check this:

See you soon guys,

 

Marco Domingos,

MADpack

Edited May 25, 2020 by meepmeepmayer
video embedded, I hope that's ok

[WI_Hedgehog]

From what I read, the KS16X is King Song's first attempt at copying Gotway instead of Segway and InMotion. Looks like they got it right... 

Edited May 29, 2020 by WI_Hedgehog
(joking / humor)

[mrelwood]

16 minutes ago, WI_Hedgehog said:

From what I read, the KS16X is King Song's first attempt at copying Gotway instead of Segway and InMotion. Looks like they got it right... 

Never heard of such issues when buying from GW. Actually, don’t remember reading on several showstopper issues on a new GW wheel that takes half a year to fix either.

[EUC Custom Power-Pads]

I did not watch the video and therefore I have no idea if the list of defects in the video contains things that are not already known here.

I just find it really annoying that you only hear from some people in the forum when they have something to complain about and want to bash the manufacturer.

But maybe I am completely wrong and it is just disgusting click-bait. 

 

[Rywokast]

any wheel can be a total dud, all wheels are subject to bad QC.. all Chinese manufacturers have abysmal warranties and customer service.. this shouldn't be news to anyone here.. having owned three KS16S, four KS18XLs, and a KS14S and racking up around 30k km on KS wheels, I have never once had a single issue.. however the same can be said for me and gotway or inmotion wheels, some people just have bad luck or get a lemon.. the 16X had a poor launch as did many gotway wheels, as did the v10.. but it has since been mostly rectified and the vast majority of 16X owners are perfectly happy with their purchase.. sorry to hear about your personal experience but it does not reflect KS products as a whole, I just recently bought the most expensive wheel sold the monster v3 2400.. when I got it, it did not charge properly, one of the battery packs had bad cells, gotway wouldn't have done shit for me but luckily I bought from a great dealer and it was promptly replaced with a new unit.. shit happens

[null]

The screaming capital letters, “watch this” like it concerns everyone, attacking the company as a whole..
Fairly abusive attention grab for your 16X rant..

edit: You dont seem to understand the backlash here: Your title is pure clickbait, wasting (monetising) our time for your interest. The few of us who cares about a 16X rant could have watched your video if it had a normal and descriptive title. In stead you try to steal everyones attention / time. As it is you are spamming us.

Edited May 27, 2020 by null

[Dave Wood]

Seems like this guy only posts when he's trying to promote/sell his youtube channel

[LeGiroquoi]

I think in a way it's okay to do that video. The guy effectively tried to get reparation from kingsong and really didn't have a correct response from them. After trying the normal way , he uses his notoriety to try getting it solved. And that's ok to use that privilege in that manner. Of course if all he says is true, otherwise what would be just dishonest.

But I think it's just a little too much. Issuing a global WARNING to all kingsong customers for his personal issue with the company it a generalisation that goes too far..

[UniVehje]

Isn’t this an example of cancel culture? Sorry for the bad experience. Unfortunately I’ve seen a similar story here way too many times. It’s sad that we don’t have any western manufacturers showing examples. But if we start to boycott a brand every time they do something against western consumer thinking we would soon have no choice for new wheels. It’s just three of them in the game seriously and all of them have received similar attacks here. There’s plenty of examples of a rider having a bad experience and then they keep shouting about it every time the wheel is mentioned. 

I think the only remedy for now is to pay a fair price to cover a warranty and buy from a respected dealer. If you want to save money initially, you take a risk and should accept it. Luckily I feel like quality and service have been getting better lately. I’m not going to skip Kingsong if they make the best option for my next wheel. 

Edited May 26, 2020 by UniVehje

[Meserias]

indeed 16X had so many problems in the past but now I see it's still emerges again and again...
KingSong should learn, at least for the future, how to deal with this situations.

[RoadRunner]

Yeah, i think he is crying too much. Everyone can have problems with any product. 

I have a first batch 16X, 3400km without problems, look at mike sacristian, more than 8000km without problems.

I think he just wants attention, i mean he is a member here since 2018 and has just 19 posts, first posts he was bashing about Ninebot, next was on Ruroc and now it’s kingsong, hmm.

My Suggestion is, just buy your things at a good dealer and you will have customer service, goes for any product.

Edited May 26, 2020 by RoadRunner

[DjPanJan]

3 months ago he make this wideo where KS16X is amazing ,ultimate, great ,practical, best lamp, great ride open mouth wow that mnany good 16X is etc.... etc.... 2 months later nobody buy omg really?

 

[Marco Domingos]

@DjPanJan you forgot to share here this video: 

 

[Marco Domingos]

@DjPanJan and this: never been a good experience and yeah 2 months ago was going and riding and 2 months later with normal use more problems... and you also forget that I've been 8 months trying to solve this with kingsong and they treated me like I just shared. Are you aware that they just block me so nobody can be aware of what happens? you know they offer me a inner shell today after obviously all this blow on there lap? So no, not taking advantage to my side and trying to help the community. I dont post here more often because everytime that I do is always people attacking like if I just want to share my videos... Do you know that from all this videos if ive done $20 in total was a lot... do you know for each 1.000 view youtube pay $2... so yeah... if you think that I do this for the money and not for the love of the euc i dont have anything to add

 

[Unventor]

56 minutes ago, Marco Domingos said:

if you think that I do this for the money and not for the love of the euc i dont have anything to add

But you do try to live by your channel. One way is to click bait in people that the discover the content you are endorsing and get paid to promote. 

So trying to deny that.... 

I have no problem with people being honest that they state I promote some items, and they get a commission from it. But trying to hide this self interest is not right. 

Now the product you represent might be very fine. But some might have a different preference. 

And yes I didn't click your video due to this. 

[mike_bike_kite]

45 minutes ago, Marco Domingos said:

if you think that I do this for the money and not for the love of the euc i dont have anything to add

I'm not sure if you're open to suggestions for your video work but they do come across as a little attention seeking. EUC's are a very new mode of travel and people want unbiased realistic views of the available products. I know you're young but it comes across as perhaps a little childish when every title is full of big X's marked in red, how every video looks as if it has some grand surprise that only you have found. There's also that permanent look of stunned amazement on your face that can get tiring. I actually couldn't believe you took your wheel apart to try and fix what appeared to be just a calibration issue. I remember thinking that your wheel was never going to last long.

On the positive side I do think your videos are very well produced and, with time, may well become quite informative but you need to aim more at unbiased information. Obviously your video's aren't aimed at old farts like me but I still thought you might want some feedback/advice. 

[.....]

8 hours ago, Marco Domingos said:

@DjPanJan and this: never been a good experience and yeah 2 months ago was going and riding and 2 months later with normal use more problems... and you also forget that I've been 8 months trying to solve this with kingsong and they treated me like I just shared. Are you aware that they just block me so nobody can be aware of what happens? you know they offer me a inner shell today after obviously all this blow on there lap? So no, not taking advantage to my side and trying to help the community. I dont post here more often because everytime that I do is always people attacking like if I just want to share my videos... Do you know that from all this videos if ive done $20 in total was a lot... do you know for each 1.000 view youtube pay $2... so yeah... if you think that I do this for the money and not for the love of the euc i dont have anything to add

 

"This is my only job at the moment, I pay my bills making these videos for you"   -Kind of sounds like you DO this for the money. Hearing you complain about your petty investments in cameras and tables was as far as I could get. Get real man. You want free euc's to demo, you complain about only for 2 weeks and you somehow expect them to let you borrow one for free for months, so you can check durability? My American brain cant understand your thought process here.  At least you have "nothing more to add", so thats good to know. Invest in a real business, and see how much the minor costs of some lights are. Hell, I have lights and cameras too, its a hobby.  You only spent $1000 on the euc and most of that is in batteries. How much $$ do you really think kingsong is profiting after all their REAL and recurring business expenses? Trying to get a HUGE break on price, THEN bitching about poor service? Time=money, service=time. I have no opinion on the ks16, but i do know my KS wheels are fine, and my distributor helps us out. I pay his markup for this privilege. Unless I lived in China and near KS themselves, why would i assume getting a deal would also include great overseas service? Reel it in man, shit happens and you arent in a position of power to do much about it. Talk with your wallet, not your 'uber expensive video business idea'. Reminds me of those 'influencers' that want free vacations because they think their opinion helps pay the expenses and bills of all the people involved in the resorts. *They, there, they're, their... Look them up, as improper use doesn't help in credibility either.

*fwiw, I post crap videos for my own enjoyment at my own expenses with absolutely NO desire to make a single dollar from it. Even with my abrasive attitude and crazy way of thinking, I havent been attacked for sharing them. Quite the opposite, I was surprised that a few people like my stupidity. I find it odd that I can make low quality bullshit videos with no attempt at good content, yet YOU keep getting attacked? As a 'businessman', perhaps you should look into why you are being received in the manner you claim to be. Maybe KS wasn't exactly thrilled with your approach to this issue, from the beginning? I could be wrong, but my assumptions (like everyone) are based only on what we see. I'm sure the kiddos have no idea what I may be referring to. Hint: wearing hats backwards/crooked and tactics of bold print with exaggerated looks on your face, only destroys your credibility with the age demographic of people that have money and actually control this spinning ball. Your mortgage must not be much, or can I assume you have a few years to go before you get that? If you do get it, then WOW, making videos IS lucrative.

Edited May 26, 2020 by ShanesPlanet

[EUC Custom Power-Pads]

4 hours ago, Marco Domingos said:

trying to help the community

amazing joke 

[EUC Custom Power-Pads]

3 hours ago, mike_bike_kite said:

I know you're young but it comes across as perhaps a little childish when every title is full of big X's marked in red, how every video looks as if it has some grand surprise that only you have found.

Thanks, I thought I was the only one who was really upset about all this. 

[Willy510]

2 minutes ago, buell47 said:

Thanks, I thought I was the only one who was really upset about all this. 

You are not alone 

[Phong Vu]

33 minutes ago, buell47 said:

Thanks, I thought I was the only one who was really upset about all this. 

I always try to block/remove recommendation for those type of videos, even when the contents some time really good.
I don't like the looks, and I don't want my youtube feeds looks like a horror show.

[RoadRunner]

7 hours ago, Marco Domingos said:

like if I just want to share my videos

Well in this short thread you did. 

[Chriull]

6 hours ago, Phong Vu said:

don't like the looks, and I don't want my youtube feeds looks like a horror show

Btw - youtube videos are imho a bad way to share information anyhow. One cannot really skip parts one is not interested in (loosing time) and repeating things for understanding is hard, too.

...but maybe i'm just an oldtimer...

[davinche]

To be fair, if you watched the video, he advocates for buying all wheels through a distributor. I think that is the real message here. But maybe I'm spoiled by America where I just expect products to work out of the box, or be entitled to a refund if they don't.

Honestly though, I like MadPacks videos because they're opinionated. I do think he needs be do a bit more research before putting out such strong opinions that may be off putting for some people. That being said, I do see value in being able to observe a man's unfiltered opinion regarding certain subjects.

Edited May 26, 2020 by davinche

[Mike Sacristan]

This isn't the first time I have seen a seagull fly in, take a shit and then leave.

A post with a summary would have been more helpful.
Just do it... write a summary.
It's not too late.

If the message is to buy from a reputable seller then that is it's own message and can be written and discussed.

8471 km on my 16X... I crashed it today though.
Bent pedal hanger. I better ask for a refund.

So.. my left pedal hanger is bent. If I brake heavily or force the wheel forward while holding on to a fence the motor fails.
I was riding ~45 kmh after the accident... got home.. screwed the wheel back together nice and tight. Charged it up a bit.
Rode a bit... heard some grinding (heard it on the way home as well). Pedals shifted when I went up an incline.
Tried to make it happen again... it happened again.
Riding down a decline... I tried to brake hard and almost fell on my ass. Grabbed a fence... tried to over lean forward and backward. The motor can't keep me level if I use force.
Rode carefully home... took everything apart, discover that the left pedal hanger is bent.

Sucks to be me.

That is 8400+km of off-road, skate parks, hills, dropping the wheel maybe 20 times, smacked it around at low PS denting the rim in a few places, but a medium speed crash bent the pedal hanger / axle.

Maybe a new motor will do the job. I really, really love this wheel.

Also.. I am okay. Scraped elbow and knee, pain in my left foot. I can always get another foot... But my wheeeeeeeel... 

 

 

Edited May 27, 2020 by Mike Sacristan
Well actually, the axle is bent.