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Brand new Minipro won't connect to app. Just says, "connect failed. please try again."

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Please help me. We just purchased a new Minipro 320. It will not connect to the app and only says, "Connect failed. Please try again." I don't really care about the other features of the app other than to unlock the speed limiter. 

1. Has anyone else had this issue and can help walk me through the bluetooth connection process?

2. Does anyone else know of a way to disable the speed limiter outside of the app new rider training?



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