Jump to content

Recommended Posts

On a ride to a nearby doctor's office, I bumped the Airwheel against the curb, and got dumped. Problem is that 1) it is now hard to roll (where it wasn't this hard before), and 2) every time I turn it on, it just has a constant tone until I turn it off (with button and remote).

My guess is that its wheels are somehow stuck a bit, and that, since it can't control the wheels, it can't finish the startup sequence.

Does anyone have any idea how to regain control of the wheels without taking it apart? How to reset the software (if that's what's wrong)?

I searched this forum and the web and the Airwheel.net site and read/watched everything without luck. Next step will be the eBay dealer I bought it from (got extended coverage).

It's still under warranty - but sending it back for warranty repair means I have no way to get around for quite a while except with a walker. I've gotten very used to sailing smoothly around!

Suggestions most welcome.

Share this post


Link to post
Share on other sites

That bump may just have fried the board. A tire is "locked" even if the machine is off, making it very hard to turn? If yes, that can be a fried board (presumably) causing a short, locking the tire. Not just a software issue.

You could disassemble it, unplug the battery, and plug it back in. That should reset any software. If that is the problem.

Asking your seller is always a good idea.

Edited by meepmeepmayer

Share this post


Link to post
Share on other sites
1 hour ago, ABEhrhardt said:

On a ride to a nearby doctor's office, I bumped the Airwheel against the curb, and got dumped. Problem is that 1) it is now hard to roll (where it wasn't this hard before), and 2) every time I turn it on, it just has a constant tone until I turn it off (with button and remote).

Most probaly 

14 minutes ago, meepmeepmayer said:

can be a fried board

Just the 

1 hour ago, ABEhrhardt said:

every time I turn it on, it just has a constant tone until I turn it off

sounds a bit strange.

But however, get in contact with your reseller as you have extented coverage and warranty!

Share this post


Link to post
Share on other sites

Thanks for the suggestions.

I tried one more thing: I put it up on a box (so the wheels would have NO friction), and turned it on - no dice. The wheels are still very hard to turn, and the tone is a constant whine.

Darn. It was such a slight bump - nothing major.

I'll get back to the seller.

 

Share this post


Link to post
Share on other sites
52 minutes ago, meepmeepmayer said:

That bump may just have fried the board. A tire is "locked" even if the machine is off, making it very hard to turn? If yes, that can be a fried board (presumably) causing a short, locking the tire. Not just a software issue.

You could disassemble it, unplug the battery, and plug it back in. That should reset any software. If that is the problem.

Asking your seller is always a good idea.

The wheels aren't locked, but they are much harder to turn. I guess that could count as 'locked.'

Share this post


Link to post
Share on other sites
54 minutes ago, meepmeepmayer said:

You could disassemble it, unplug the battery, and plug it back in. That should reset any software. If that is the problem.

Asking your seller is always a good idea

Probably not going to open it up (no tools after the move to the retirement community, though there is a toolroom) as that would probably void the warranty.

I would if it were older, but I've only had it since September, and we've had harder bumps than that just running around outside.

Thanks.

Share this post


Link to post
Share on other sites

Your case is pretty clear. You blew your board when a tire was stopped from moving by the vertical curb, causing a huge current spike which fried (a mosfet on) your board. That's a typical if unlucky thing that can happen with curbs and similar vertical walls.

No need to disassemble or puzzle over it. Since you have the warranty, let your seller deal with this. He can replace the board and check that nothing else is broken (the short can cause secondary damage at the battery, wiring, etc.), or just send you a replacement.

Edited by meepmeepmayer

Share this post


Link to post
Share on other sites

Thanks. I can't tell if the board is fried without getting inside, but the symptoms are clear - it isn't working, though the power seems okay - it charges, and the led lights work.

Getting ready to contact the seller now.

Share this post


Link to post
Share on other sites

Sorry to hear this happened with your Airwheel!

5 hours ago, ABEhrhardt said:

I can't tell if the board is fried without getting inside

Actually you might. If you turn on the wheel to it’s ”beep of death” and then connect with the Airwheel app, it should show you some kind of an error message. For the Airwheel A3, error codes 4 and 7 were for a fried control board, one for either side.

How do I know? Unfortunately I had the exact same thing happen on my A3. I was checking something on my phone, and to stay in place I leaned extremely lightly on a curb. All of a sudden the motors went dead and started a constant beep tone whenever the wheel was powered on. And the other wheel was hard to turn even when powered off.

5 hours ago, ABEhrhardt said:

Getting ready to contact the seller now.

If your dealer does what it’s supposed to with the warranty, you’re in luck! Not that the control boards are expensive, just 25€ in my case, but replacing one is a bit of a bigger project.

Share this post


Link to post
Share on other sites
11 hours ago, mrelwood said:

If you turn on the wheel to it’s ”beep of death” and then connect with the Airwheel app, it should show you some kind of an error message. For the Airwheel A3, error codes 4 and 7 were for a fried control board, one for either side.

Unfortunately, the app refuses to connect - so no error codes to see. Wish I could have - it would be better to have a specific code to tell them about.

Thanks.

I'm about to tackle the process of repair/replacement/not covered under warranty - I bought the most protection eBay offered, so let's see if it works.

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...