Marty Backe Posted October 25, 2019 Share Posted October 25, 2019 3 Quote Link to comment Share on other sites More sharing options...
RetroThruster Posted October 28, 2019 Share Posted October 28, 2019 Received my red 16x cover today, very well built but the kevlar pockets aren't going to work, the left side stays put okay (and that's being generous) but the right pocket pops right out with only the velcro to hold it together below the pedal, I've fiddled with it for half hour and can't get it to stay put, I received the email from rollnz concerning this issue and they're working on a solution, my recommendation is to wait til they get it sorted to keep from having to have yours repaired or modified to work 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted October 29, 2019 Author Share Posted October 29, 2019 (edited) 3 hours ago, RetroThruster said: Received my red 16x cover today, very well built but the kevlar pockets aren't going to work, the left side stays put okay (and that's being generous) but the right pocket pops right out with only the velcro to hold it together below the pedal, I've fiddled with it for half hour and can't get it to stay put, I received the email from rollnz concerning this issue and they're working on a solution, my recommendation is to wait til they get it sorted to keep from having to have yours repaired or modified to work Agreed. @The Fat Unicyclist told me that all new orders will have the fix. Unfortunately the fix for the handful that bought the first batch will involve a lot of sewing. Either you or someone you know has to be capable of sewing (check mark for me) or you'll have to go to a tailor. I suspect tailors are easier to come by in New Zealand than they are in the states, so it's not a free fix. Unfortunately because of the nature of this product, any fixes will require sewing. I will say that I saw one first hand with the fix incorporated from the Roll.nz and it works perfectly. So don't buy one unless you have confirmation that it does not have the Kevlar pocket. Edited October 29, 2019 by Marty Backe Quote Link to comment Share on other sites More sharing options...
stephen Posted October 29, 2019 Share Posted October 29, 2019 (edited) I'm also waiting for the fix because mine comes off all the time, i never really noticed it until a few days in and I've ripped the pocket trying to pull it tight so it would stay on ,. The pocket seems too small now i just Leave it resting under the pedal because I'm sick of trying to keep it in place ,i like the bodyguard but the bottom pocket is a bit useless to keep in place especially now I've ripped it at one side trying to pull it tight☹️ Edited October 29, 2019 by stephen 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted October 29, 2019 Author Share Posted October 29, 2019 14 minutes ago, stephen said: I'm also waiting for the fix because mine comes off all the time, i never really noticed it until a few days in and I've ripped the pocket trying to pull it tight so it would stay on ,. The pocket seems too small now i just Leave it resting under the pedal because I'm sick of trying to keep it in place ,i let the bodyguard but the bottom pocket is a bit useless to keep in place especially now I've ripped it at one side trying to pull it tight☹️ Agreed. It would seem Roll.nz did no field testing on that part of their design. But the final design works just as you would hope it would. Hopefully your girlfriend sews 1 Quote Link to comment Share on other sites More sharing options...
Popular Post stephen Posted October 29, 2019 Popular Post Share Posted October 29, 2019 4 hours ago, Marty Backe said: Agreed. It would seem Roll.nz did no field testing on that part of their design. But the final design works just as you would hope it would. Hopefully your girlfriend sews I think she's sewn a button on before 😁 i think I'll tackle the 3ml neoprene myself ,,,i think I'll try a cross stitch followed by an edge stitch, if it's torn to much i may have to do a ladder stitch😂😂😂😂 5 Quote Link to comment Share on other sites More sharing options...
Popular Post fryman Posted October 29, 2019 Popular Post Share Posted October 29, 2019 8 hours ago, stephen said: I think she's sewn a button on before 😁 i think I'll tackle the 3ml neoprene myself ,,,i think I'll try a cross stitch followed by an edge stitch, if it's torn to much i may have to do a ladder stitch😂😂😂😂 Waiting for your new episode of... Sewing with Stephen. 4 Quote Link to comment Share on other sites More sharing options...
Unventor Posted October 29, 2019 Share Posted October 29, 2019 12 hours ago, Marty Backe said: Agreed. It would seem Roll.nz did no field testing on that part of their design. But the final design works just as you would hope it would. Hopefully your girlfriend sews I am pretty sure they tested it. But as many other things one thing is to use it and know what to do and not to do. A totally other matter is when product hits customers that will use product regardless, and not knowing the development cycle experience. My KS18L bodyguard has (synthetic) leather, I guess using the Kevlar fabric was in effort to make it stronger and less time/wear sensitive. As for sewing with @stephen I think he will find it is not an easy materiel to control/sew/man handel at all. 2 Quote Link to comment Share on other sites More sharing options...
stephen Posted October 29, 2019 Share Posted October 29, 2019 32 minutes ago, fryman said: Waiting for your new episode of... Sewing with Stephen. Lol so am i 😬😬 what can possibly go wrong 😁 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted October 29, 2019 Author Share Posted October 29, 2019 9 hours ago, stephen said: I think she's sewn a button on before 😁 i think I'll tackle the 3ml neoprene myself ,,,i think I'll try a cross stitch followed by an edge stitch, if it's torn to much i may have to do a ladder stitch😂😂😂😂 LOL. Maybe we can send all ours to you for the retrofit 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted October 29, 2019 Author Share Posted October 29, 2019 55 minutes ago, Unventor said: I am pretty sure they tested it. But as many other things one thing is to use it and know what to do and not to do. A totally other matter is when product hits customers that will use product regardless, and not knowing the development cycle experience. My KS18L bodyguard has (synthetic) leather, I guess using the Kevlar fabric was in effort to make it stronger and less time/wear sensitive. As for sewing with @stephen I think he will find it is not an easy materiel to control/sew/man handel at all. I really don't think they did, because it comes off by just riding down the street. It's not like it only comes off if you're driving up mountains or crossing rivers I'm guessing that they took one of their brand new KS16X's and very carefully used it to design the bodyguard and then put the KS16X back in the box so it could be sold. They didn't want to ride the 16X because then it couldn't be sold as a new wheel. Perfectly understandable from a small business perspective. I'm sure they learned the lesson that all designs need to be field tested before being sold to the public. 2 Quote Link to comment Share on other sites More sharing options...
Popular Post Marty Backe Posted November 1, 2019 Author Popular Post Share Posted November 1, 2019 On 10/29/2019 at 12:54 AM, stephen said: I think she's sewn a button on before 😁 i think I'll tackle the 3ml neoprene myself ,,,i think I'll try a cross stitch followed by an edge stitch, if it's torn to much i may have to do a ladder stitch😂😂😂😂 FYI. Here is my permanent fix. I attached a could of pieces of Velcro to the bottom of the shell, on the inside (facing the motor - you can't see the Velcro when looking at the wheel). Then my wife sewed some Velcro onto the Kevlar. Now the Kevlar pocket doesn't move and the bodyguard stays nice and tight. I don't plan on installing the "fix" provided by Roll.nz because I think the Kevlar will last a lot longer. 4 Quote Link to comment Share on other sites More sharing options...
stephen Posted November 1, 2019 Share Posted November 1, 2019 27 minutes ago, Marty Backe said: FYI. Here is my permanent fix. I attached a could of pieces of Velcro to the bottom of the shell, on the inside (facing the motor - you can't see the Velcro when looking at the wheel). Then my wife sewed some Velcro onto the Kevlar. Now the Kevlar pocket doesn't move and the bodyguard stays nice and tight. I don't plan on installing the "fix" provided by Roll.nz because I think the Kevlar will last a lot longer. Thanks for this I'll do the fix, hopefully it will last 👍👍 1 Quote Link to comment Share on other sites More sharing options...
Nic Posted November 1, 2019 Share Posted November 1, 2019 (edited) On 10/29/2019 at 7:54 AM, stephen said: I think she's sewn a button on before 😁 i think I'll tackle the 3ml neoprene myself ,,,i think I'll try a cross stitch followed by an edge stitch, if it's torn to much i may have to do a ladder stitch😂😂😂😂 Why don't you buy your girlfriend a sewing machine for Christmas? ... then wait a couple of weeks before telling her you just ripped your cover and ask her if she can fix it for you. It'll come in handy for next time... Edited November 1, 2019 by Nic 2 Quote Link to comment Share on other sites More sharing options...
Popular Post The Fat Unicyclist Posted November 2, 2019 Popular Post Share Posted November 2, 2019 Sorry to be late to this party... It seems that jet-lag gets worse as you get older and coming home to a backlog of work has meant that I have only got back on the forum today... Unfortunately the timing of this issue (which we discovered as we were leaving for LA) has made the turnaround for a resolution a lot longer than we would otherwise have expected. But please remember that we were enthusiasts before we were a supplier and our priority is to work through this for our customers and friends,. On 10/29/2019 at 11:19 AM, RetroThruster said: Received my red 16x cover today, very well built but the kevlar pockets aren't going to work, the left side stays put okay (and that's being generous) but the right pocket pops right out with only the velcro to hold it together below the pedal, I've fiddled with it for half hour and can't get it to stay put, I received the email from rollnz concerning this issue and they're working on a solution, my recommendation is to wait til they get it sorted to keep from having to have yours repaired or modified to work A good suggestion. Though not quite necessary in this situation... As soon as we became aware of the issue we stopped shipping until we had a resolution - one of the benefits of manufacturing to order, we don't have a pile of pre-made units to sell. All 16X Bodyguards are currently shipping with the original "pocket" fabric - the previous fabric that was used successfully on all Bodyguards. The change to Kevlar was intended as an improvement for better longevity and it does perform as expected on other KS models, just not on the 16X (which has a significantly different pocket structure). We would still like to provide a Kevlar based solution for the 16X, but as the bottom of the 16X shell doesn't have any sharp edges our non-Kevlar solution won't compromise the function of the EUC Bodyguard at all. On 10/29/2019 at 2:30 PM, Marty Backe said: Agreed. @The Fat Unicyclist told me that all new orders will have the fix. Unfortunately the fix for the handful that bought the first batch will involve a lot of sewing. Either you or someone you know has to be capable of sewing (check mark for me) or you'll have to go to a tailor. I suspect tailors are easier to come by in New Zealand than they are in the states, so it's not a free fix. Unfortunately because of the nature of this product, any fixes will require sewing. I will say that I saw one first hand with the fix incorporated from the Roll.nz and it works perfectly. So don't buy one unless you have confirmation that it does not have the Kevlar pocket. While we were travelling, our original idea was to replace the pocket fabric, which would require some basic sewing. However, we are aware that this may not be that easy for everyone and as our ideas have distilled we have included some alternatives that should be more straight-forward for our customers. On 10/30/2019 at 5:35 AM, Unventor said: I am pretty sure they tested it. But as many other things one thing is to use it and know what to do and not to do. A totally other matter is when product hits customers that will use product regardless, and not knowing the development cycle experience. My KS18L bodyguard has (synthetic) leather, I guess using the Kevlar fabric was in effort to make it stronger and less time/wear sensitive. Yes, we definitely tested it - on and off-road. Though (from what we can tell) it appears that the more complicated fitting requirements for the 16X (ie. the Velcro join at the bottom) can introduce a significant variation to how the cover performs depending on where the join is made. And yes, we replaced the synthetic leather across all models - based on feedback we received that the material wore too quickly (though that was on a 16S, which has "points" on the bottom of the shell). As all other models have two pockets on each side, the change to Kevlar didn't have any negative issue with upward force locking the Bodyguard in place rather than pulling it off. While this introduced a slight cost increase for us, we thought the added resilience of the Kevlar pockets was worthwhile. On 10/30/2019 at 6:39 AM, Marty Backe said: I'm guessing that they took one of their brand new KS16X's and very carefully used it to design the bodyguard and then put the KS16X back in the box so it could be sold. They didn't want to ride the 16X because then it couldn't be sold as a new wheel. Perfectly understandable from a small business perspective. I'm sure they learned the lesson that all designs need to be field tested before being sold to the public. Definitely not! ALL of our products are field tested before being offered for sale. One thing that most people won't be aware of is our commitment to supporting our customers (and the community in general). As a part of this every Bodyguard model that we offer means that we will keep that model EUC available should we have any issues that need addressing (such as this), or enhancements that we can make... In fact this is why we haven't (yet) offered Bodyguards for Gotway wheels. Because we don't have a unit available to allow us to develop and support the product. It may be of interest to some people that we developed a Bodyguard for the Tesla way back in May, but as that was a borrowed unit we decided not to release it to market, as we wouldn't be able to easily respond to feedback without having a wheel here to reference. 11 hours ago, Marty Backe said: FYI. Here is my permanent fix. I attached a could of pieces of Velcro to the bottom of the shell, on the inside (facing the motor - you can't see the Velcro when looking at the wheel). Then my wife sewed some Velcro onto the Kevlar. Now the Kevlar pocket doesn't move and the bodyguard stays nice and tight. I don't plan on installing the "fix" provided by Roll.nz because I think the Kevlar will last a lot longer. It was great to hear your idea for a fix @Marty Backe. And we have taken the concept and tried to make it even more user-friendly... We are still working through the final details - which we hope to have locked in by the end of this weekend - but our current goal is to provide the effected riders with two options - a sewn and a non-sewn solution. This should allow them to resolve the issue based on their preference as well as their access to a sewing service... Once we have locked the details in we will be emailing everyone directly, with the intention that everyone will be able to utilise a solution that works for them. 6 Quote Link to comment Share on other sites More sharing options...
Rehab1 Posted November 2, 2019 Share Posted November 2, 2019 @The Fat Unicyclist don’t burn yourself out. You’ll get things resolved. 1 Quote Link to comment Share on other sites More sharing options...
stephen Posted November 2, 2019 Share Posted November 2, 2019 Bottom of my bodygaurd is getting more and more worn and already ripped at the bottom trying to get it to stay in place ☹️☹️ 2 Quote Link to comment Share on other sites More sharing options...
The Fat Unicyclist Posted November 5, 2019 Share Posted November 5, 2019 (edited) We are about to directly update everyone effected... Our solutions are being worked through and should be shipping later this week. @stephen - if your Bodyguard has sustained damage due to this fault, please PM or email me with details and photos and we will see what additional rectification is required. Edited November 5, 2019 by The Fat Unicyclist 2 Quote Link to comment Share on other sites More sharing options...
stephen Posted November 5, 2019 Share Posted November 5, 2019 1 hour ago, The Fat Unicyclist said: We are about to directly update everyone effected... Our solutions are being worked through and should be shipping later this week. @stephen - if your Bodyguard has sustained damage due to this fault, please PM or email me with details and photos and we will see what additional rectification is required. I'll take some pics with it on and off and email them👍 2 Quote Link to comment Share on other sites More sharing options...
Popular Post The Fat Unicyclist Posted November 17, 2019 Popular Post Share Posted November 17, 2019 Just an update for everyone not directly affected... On Friday we sent an email out to all affected customers, advising that the "fix kit" was on the way to them along with details about it all. With the receipt of these kits we expect that the issues will be resolved. 4 Quote Link to comment Share on other sites More sharing options...
EvoKnvl Posted November 21, 2019 Share Posted November 21, 2019 Just received my "fix-it kit" from roll.nz today. The kit comes with 2 options. One is Velcro stickies that you attach to the inside of the Kevlar pocket and to the inside of the 16x. In addition, there is an optional "hook" that you can sew into the Kevlar pocket to make it even more secure. The 2nd option is 2 new pockets made out of a different material that is definitely a lot more grabbie. This option would require you to unsew the original Kevlar pieces and replace it with these new ones. In my particular case, I opted to use the Velcro pieces. However, I sewed the Velcro pieces that were stuck to the Kevlar pocket. After affixing them and letting the adhesive set for 15 mins, I went ahead and sewed them in to make it even more secure. The instructions are very detailed on where to place the Velcro pieces in the pocket, as well as the 16x. I went for a quick spin and the pocket is now firmly attached. I've pulled on it to try and force it to slide off, but it stays firmly in place. In addition, I can go back to using my EUC Army stand. Previously, the stand width being so precise, anytime I placed the 16x on the stand, it would pull the pocket up and off the bottom of the 16x. I even tried putting washers on the stand to widen it, but it would still catch the bodyguard. Now, even with the stand back to normal, the velcro holds the pockets firmly in place. I can place the 16x on the stand and not think about the pocket coming off. Super happy on how it turned out. As Marty mentioned before, I think the Kevlar is tougher and will hold up longer, which is why I chose to leave it on. In addition, it's a lot easier for me to sew on some Velcro strips, versus removing the old pocket to sew up the new one. With the Velcro fix, the pockets are now firmly attached and I don't have to worry about them popping off, even when I use my stand now. At some point, I may looking at adding the hooks, but the velcro works great for me. 3 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted November 21, 2019 Author Share Posted November 21, 2019 11 hours ago, EvoKnvl said: Just received my "fix-it kit" from roll.nz today. The kit comes with 2 options. One is Velcro stickies that you attach to the inside of the Kevlar pocket and to the inside of the 16x. In addition, there is an optional "hook" that you can sew into the Kevlar pocket to make it even more secure. The 2nd option is 2 new pockets made out of a different material that is definitely a lot more grabbie. This option would require you to unsew the original Kevlar pieces and replace it with these new ones. In my particular case, I opted to use the Velcro pieces. However, I sewed the Velcro pieces that were stuck to the Kevlar pocket. After affixing them and letting the adhesive set for 15 mins, I went ahead and sewed them in to make it even more secure. The instructions are very detailed on where to place the Velcro pieces in the pocket, as well as the 16x. I went for a quick spin and the pocket is now firmly attached. I've pulled on it to try and force it to slide off, but it stays firmly in place. In addition, I can go back to using my EUC Army stand. Previously, the stand width being so precise, anytime I placed the 16x on the stand, it would pull the pocket up and off the bottom of the 16x. I even tried putting washers on the stand to widen it, but it would still catch the bodyguard. Now, even with the stand back to normal, the velcro holds the pockets firmly in place. I can place the 16x on the stand and not think about the pocket coming off. Super happy on how it turned out. As Marty mentioned before, I think the Kevlar is tougher and will hold up longer, which is why I chose to leave it on. In addition, it's a lot easier for me to sew on some Velcro strips, versus removing the old pocket to sew up the new one. With the Velcro fix, the pockets are now firmly attached and I don't have to worry about them popping off, even when I use my stand now. At some point, I may looking at adding the hooks, but the velcro works great for me. My intention is to sew the Velcro onto the Kevlar, eventually. But happily, the adhesive is still holding fine for me 3 Quote Link to comment Share on other sites More sharing options...
EvoKnvl Posted November 21, 2019 Share Posted November 21, 2019 1 hour ago, Marty Backe said: My intention is to sew the Velcro onto the Kevlar, eventually. But happily, the adhesive is still holding fine for me Yah, I'm glad I did just for the extra peace of mind. Took about an hr to do all 4 pieces. Have some cleaner on hand because the needle picks up the adhesive making it harder to push the needle through after awhile. 1 Quote Link to comment Share on other sites More sharing options...
Rehab1 Posted November 23, 2019 Share Posted November 23, 2019 On 11/21/2019 at 4:50 PM, EvoKnvl said: Yah, I'm glad I did just for the extra peace of mind. Took about an hr to do all 4 pieces. Have some cleaner on hand because the needle picks up the adhesive making it harder to push the needle through after awhile. After cleaning the needle try spraying some silicone on it. At work we sew through self adhesive velcro and the needles get gummed up all of the time. The silicone helps. 3 Quote Link to comment Share on other sites More sharing options...
RetroThruster Posted November 23, 2019 Share Posted November 23, 2019 I received my kit yesterday and plan on doing the velcro install today, the only thing that I'm a little uncertain of after watching the video is the placement of the velcro on the inside of the wheel, I haven't stuck my fingers in there yet but my concern is getting them at the proper width, the height seems straight forward but the width seems a little concerning, hopefully my concerns are squashed once I get my hands on it. 1 Quote Link to comment Share on other sites More sharing options...
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