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Lonoby

KS-18L unlock speed impossible: HELP

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Dear all,

I’m a French guy who need your help because I didn’t find my answer on French forum.

I have bought a KS-18L on AliExpress and I’m still block to 20km/h after 145km ridding.

Each time I try to set the speed I get this following message:

« The verchilce isn’t in accordance with your country, please contact the local dealers. »

I saw that @Micheal Shen may help to unlock ma situation. So if you read or someone else can help me I will be very grateful!

 

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Did you register the app with your phone number and validate your account ? Also did you register with your phone number including +33 code ?

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Hello TomOnWheel,

Yes I register the app with my phone number including +33 code, I shouldn’t?

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I’ve tried also with wheellog. Just for information, the firmware of the wheel is 1.13.

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Do not panic. Just drop a line to support@szkingsong.com explaining the situation and giving the serial number of your wheel. They usually repply and allow you to unlock the speed using the app option in less than 24 hours. At least, this method worked for me.

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2 minutes ago, Patricio Bohórquez Rodríguez de Medina said:

Do not panic. Just drop a line to support@szkingsong.com explaining the situation and giving the serial number of your wheel. They usually repply and allow you to unlock the speed using the app option in less than 24 hours. At least, this method worked for me.

Thx. I’m just wonder if I’m even looking in the right place. It may be just a noob error.

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3 minutes ago, General Principle said:

Thx. I’m just wonder if I’m even looking in the right place. It may be just a noob error.

No. On occasions there are errors in their database. They check the location of the wheel and where should it be delivered, to avoid gray market. If the app shows the message, just contact them for help. We bought two wheels at the same time, one of them worked ok, the other one displayed the error. After receiving their repply saying go ahead now and unlock the speed, both wheels worked and reached more than 40km/h.

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On 9/3/2019 at 12:27 AM, Patricio Bohórquez Rodríguez de Medina said:

Do not panic. Just drop a line to support@szkingsong.com explaining the situation and giving the serial number of your wheel. They usually repply and allow you to unlock the speed using the app option in less than 24 hours. At least, this method worked for me.

Hello,

I drop a line to KS support, I have explained my situation and told that my wheel has been bought from AliExpress.

He answered me that he won’t provide any services to my wheel because I bought it from informal channel, things I didn’t know.

After his 1st replay I’ve sent him (Micheal Shen) 3 mails telling my story that I bought this KS-18l after my KS-16B has been stolen and that one has been bought in formal channel, I found it cheaper in AliExpress and I cannot afford immediately this wheel, since he never answer me.

I thought Kingsong support must give support for every Kingsong wheel but no, I found it’s very damaging for the brand.

For novice or innocent pepole that didn’t know that Kingsong compagny make the difference between sellers it’s very bad, it’s told nowhere on AliExpress that kingsong don’t give any support to the buyer.

 

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Hi,

Sorry to hear you are having problems, I can't really offer any help but I'm interested to see what others say as I'm looking to to buy a new wheel from abroad using a similar site to yourself.

I'm a little confused by your posting though, who is Michael Shen?

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He’s the kingsong support. I saw many interventions of him on this forum, hope he’ll hear my call for help here 😩

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14 minutes ago, Lonoby said:

He’s the kingsong support. I saw many interventions of him on this forum, hope he’ll hear my call for help here 😩

Yea, let's hope you get it sorted :)

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On 9/7/2019 at 5:42 PM, Lonoby said:

Hello,

I drop a line to KS support, I have explained my situation and told that my wheel has been bought from AliExpress.

He answered me that he won’t provide any services to my wheel because I bought it from informal channel, things I didn’t know.

After his 1st replay I’ve sent him (Micheal Shen) 3 mails telling my story that I bought this KS-18l after my KS-16B has been stolen and that one has been bought in formal channel, I found it cheaper in AliExpress and I cannot afford immediately this wheel, since he never answer me.

I thought Kingsong support must give support for every Kingsong wheel but no, I found it’s very damaging for the brand.

For novice or innocent pepole that didn’t know that Kingsong compagny make the difference between sellers it’s very bad, it’s told nowhere on AliExpress that kingsong don’t give any support to the buyer.

 

I sent you a private message suggesting an alternative.

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