DJI Spark drone no longer sold by DJI (website)

[Bob Eisenman]

From the drone forum:

https://sparkpilots.com/threads/dji-spark-discontinued.15521/?utm_source=weekly_email&utm_medium=email&utm_campaign=8-31-19

"It appears DJI has (unofficially) discontinued the DJI Spark when it was removed from the DJI Store this morning. Only Spark accessories remain in the Spark Series section of the DJI Store.

While currently out of stock, the refurbished Spark and Spark Fly More Combos are still listed on DJI's refurbished products page."

*****

I sent an inquiry about renewing their 'Care Refresh' crash protection plan and got this auto reply:

##- 请在此行以上输入您的回复 -##

Dear valued customer,

Thank you for contacting DJI online store.

Your request has been received and is being reviewed by our technical support representatives. We will contact you soon.
Meanwhile, you may reach us through chat https://www.dji.com/en/support?utm_source=EMFB&utm_medium=email or find the useful answer from one of these tutorials http://s.dji.com/Youtube-DJI.

Best Regards
DJI

 

****Note****in the above message****

##- 请在此行以上输入您的回复 -##

Translates to:

##- Please enter your reply above this line -##

And

此电邮是由 DJI Support 提供的服务。 由 Zendesk 提供

Translates to

This email is a service provided by DJI Support. Provided by Zendesk

 

*******Response from DJI******

"Dear Robert,

Thank you for contacting DJI Customer Support.

Apologies for the inconvenience.
In regards to your inquiry, we will transfer it to the designated department that deals with issues as such for further assistance. They will for sure handle your concerns accordingly at the earliest.

Kindly wait for their response.

Thank you for choosing DJI.
Best Regards,"

******Next response*****

Dear Robert,

Greetings from DJI Care Customer Support. We hope that this email finds you well.

We value your trust in our business and assure you total customer satisfaction. We understand that you would like to renew the care plan of yours for your unit, rest assured that we will do our best to provide assistance. We would also like to express our acknowledgment for sending to us this helpful information. As we have carefully checked it here in our system using the agreement number of yours ---------, we have found the serial number of your unit which is ---------- wherein it will expire this 22nd of September. Here is also the link and image for you to be able to check the coverage of your care plan

https://repair.dji.com/en/djicare/coverage

Then, since you wanted to renew the care plan of yours, you may kindly renew it using this link https://store.dji.com/product/dji-care-refresh-plus-spark.

We would really love to hear your heart-warming feedback and support with us. You will receive an email survey 24 hours after this email if not responded. If you happen to be away and won’t be able to answers to this email timely, please disregard the survey and reply to us directly.

Your cooperation and understanding are greatly appreciated. Have a pleasant day!
If you require any further information, let us know.

Thank you for choosing DJI.

Best Regards,

 

Edited August 31, 2019 by Bob Eisenman