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New Inmotion V10 not connecting to App, Help!

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Hello everybody,

 

So I've riding ninebot e+ for a long time and decided to get something a little better. I ended up getting the V10 that is always more or less on sale and you can see on this forum the link to Gearbest.

I'm from Spain and I can't make it pair with the App. The App says something about a network issue and in another mobile phone It says something about not available in your area. So the speed is blocked at somethign around 20km/h. Do you now how to at least unlock the max speed? Or how to get the app running??

If not I just got a big, fat, heavy and expensive ninebot e again! (Sadface) 

 

Thank you so much guys!!!!

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Same here.

I restricted the top speed when buying the wheel a month ago, then it worked.

But cannot change it now since the app won't connect. :roflmao:

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I Have half resolved it, but I'm very far from satisfied. I deleted te app completely and then downloaded it from the chinese page that is on th QR code on the back of the owner manual.

Then I tried like 25 times and 1 of them connected and i could change it. Now it doens't connects again. On the other hand, other apps that read the data from the V10 bluetooth have no problem connecting with it, so is clearly the app fault. Still does any of you know any better? Thank you!!

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Same problem here. Are some of you able to connect?

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Hi - 

You have probably tried this but sometimes my App won't connect too.  What I do is this:

Close App (I have an iPhone X).

Turn off V10F

Open App 

Start V10F.

That seems to work because of the V10F turning on when the App is freshly opened.  Seems to recognize the wheel that way.

Most of the time it works without having to completely close the app...but not always.

Good luck!

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Thanks @LZMutant for the hint. 

Now, I hope that Inmotion will help to fix the issue... Are there people who could help from this forum? @Bobwheel you seem to have good contacts with Inmotion... 

We really need this app to work :-)

440Hz.

 

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Received my first unicycle v10f only 3  weeks ago. After countless attempts I managed to connect to the wheel only once. That was the last time as well. This is a fun killer. Makes me feel worried. How can I rely on a wheel made by a company that can't build even a decent mobile app. Btw tried both apps (play store & QR code) with no success.

Any help will be appreciated

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Yes, should be definitely fixed... That's quite incredible....

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WheelLog was the solution to all my frustration. Connects to the wheel and you're  able to change the basic settings. Hope it works for you too.

Happy riding !!

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Posted (edited)

Just saying:

There have been several posts here...and on Facebook from IM....that the Inmotion App will NOT be usable for IM wheels that have been “grey imported” from aliexpress and/or gearbest....

So perhaps -or even most probable- that is the reason for problems like mentioned here.

Not saying that this is defintly the problem here, but this is nothing new.

For imported V8 this problem also existed....

Edited by US69
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Posted (edited)

Probably.. Although in my case the wheel was purchased neither from AliExpress nor from Gearbest. Got it from a well known online store in Europe. Whatever the case may be IM should inform customers in case they have been victims of "grey imported" products. Not connecting to the wheel or connecting occasionally without any further warning or message doesn't make sense in my opinion.

Edited by inMotional
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Seems that the situation is better : can you connect now? 

 

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