Nembrax Posted March 21, 2019 Share Posted March 21, 2019 Hello everybody, So I've riding ninebot e+ for a long time and decided to get something a little better. I ended up getting the V10 that is always more or less on sale and you can see on this forum the link to Gearbest. I'm from Spain and I can't make it pair with the App. The App says something about a network issue and in another mobile phone It says something about not available in your area. So the speed is blocked at somethign around 20km/h. Do you now how to at least unlock the max speed? Or how to get the app running?? If not I just got a big, fat, heavy and expensive ninebot e again! (Sadface) Thank you so much guys!!!! 1 Quote Link to comment Share on other sites More sharing options...
lirva Posted March 22, 2019 Share Posted March 22, 2019 Same here. I restricted the top speed when buying the wheel a month ago, then it worked. But cannot change it now since the app won't connect. Quote Link to comment Share on other sites More sharing options...
Nembrax Posted March 22, 2019 Author Share Posted March 22, 2019 I Have half resolved it, but I'm very far from satisfied. I deleted te app completely and then downloaded it from the chinese page that is on th QR code on the back of the owner manual. Then I tried like 25 times and 1 of them connected and i could change it. Now it doens't connects again. On the other hand, other apps that read the data from the V10 bluetooth have no problem connecting with it, so is clearly the app fault. Still does any of you know any better? Thank you!! Quote Link to comment Share on other sites More sharing options...
440hz Posted March 24, 2019 Share Posted March 24, 2019 Same problem here. Are some of you able to connect? Quote Link to comment Share on other sites More sharing options...
LZMutant Posted March 24, 2019 Share Posted March 24, 2019 Hi - You have probably tried this but sometimes my App won't connect too. What I do is this: Close App (I have an iPhone X). Turn off V10F Open App Start V10F. That seems to work because of the V10F turning on when the App is freshly opened. Seems to recognize the wheel that way. Most of the time it works without having to completely close the app...but not always. Good luck! 1 Quote Link to comment Share on other sites More sharing options...
440hz Posted March 25, 2019 Share Posted March 25, 2019 Thanks @LZMutant for the hint. Now, I hope that Inmotion will help to fix the issue... Are there people who could help from this forum? @Bobwheel you seem to have good contacts with Inmotion... We really need this app to work :-) 440Hz. Quote Link to comment Share on other sites More sharing options...
440hz Posted March 25, 2019 Share Posted March 25, 2019 Also, maybe, we could all send a request to https://www.inmotionworld.com/services This could perhaps make them aware that we are waiting for a good fix on the app :-) Quote Link to comment Share on other sites More sharing options...
inMotional Posted March 25, 2019 Share Posted March 25, 2019 Received my first unicycle v10f only 3 weeks ago. After countless attempts I managed to connect to the wheel only once. That was the last time as well. This is a fun killer. Makes me feel worried. How can I rely on a wheel made by a company that can't build even a decent mobile app. Btw tried both apps (play store & QR code) with no success. Any help will be appreciated Quote Link to comment Share on other sites More sharing options...
440hz Posted March 25, 2019 Share Posted March 25, 2019 Yes, should be definitely fixed... That's quite incredible.... Quote Link to comment Share on other sites More sharing options...
inMotional Posted March 26, 2019 Share Posted March 26, 2019 WheelLog was the solution to all my frustration. Connects to the wheel and you're able to change the basic settings. Hope it works for you too. Happy riding !! Quote Link to comment Share on other sites More sharing options...
US69 Posted March 26, 2019 Share Posted March 26, 2019 (edited) Just saying: There have been several posts here...and on Facebook from IM....that the Inmotion App will NOT be usable for IM wheels that have been “grey imported” from aliexpress and/or gearbest.... So perhaps -or even most probable- that is the reason for problems like mentioned here. Not saying that this is defintly the problem here, but this is nothing new. For imported V8 this problem also existed.... Edited March 26, 2019 by US69 1 Quote Link to comment Share on other sites More sharing options...
inMotional Posted March 26, 2019 Share Posted March 26, 2019 (edited) Probably.. Although in my case the wheel was purchased neither from AliExpress nor from Gearbest. Got it from a well known online store in Europe. Whatever the case may be IM should inform customers in case they have been victims of "grey imported" products. Not connecting to the wheel or connecting occasionally without any further warning or message doesn't make sense in my opinion. Edited March 26, 2019 by inMotional 1 Quote Link to comment Share on other sites More sharing options...
440hz Posted March 26, 2019 Share Posted March 26, 2019 Seems that the situation is better : can you connect now? Quote Link to comment Share on other sites More sharing options...
Jason Jiao Posted March 27, 2019 Share Posted March 27, 2019 The app was fixed already, pls check. Sorry for any inconvenience. Quote Link to comment Share on other sites More sharing options...
440hz Posted March 27, 2019 Share Posted March 27, 2019 Good Quote Link to comment Share on other sites More sharing options...
lirva Posted March 27, 2019 Share Posted March 27, 2019 It Works! Quote Link to comment Share on other sites More sharing options...
Moleybomb Posted August 8, 2019 Share Posted August 8, 2019 Hi all. Brand new to this forum and hobby. I bought a v10f after reading this forum and doing research. I'm a little bit heavier of a guy so I needed a more powerful wheel. Anyway, I just got my new wheel yesterday, slapped on the pads(ya!), threw on the protective cover(ya!), and the tried to pair the wheel with the app....begin frustration... I started the app and it started searching for the wheel. I saw the wheel pop up in the search and clicked it to connect. It spent about a second connecting and then reported it failed. Since then the wheel has not show up in any BT searches. I've tried a lot already, restarting all devices, reinstalling, clearing Bluetooth caches. I've tried finding the wheel with WheelLog as well. A bunch of Unknown Devices show up, but no wheel. I've tried going through and connecting to each with no luck. While I didn't buy the wheel to play around with the app. I'm concerned this isn't some bug in the app but a problem with hardware. I've engaged inmotion support. With not much success. As a new rider I'm sure I'm going to scratch the thing up a ton so I'm avoiding riding it until I know it works. Over the next day or so I'm going to try the last two things I can think of that will hopefully eliminate and error on my end. 1) use someone else's phone to try and pair. 2) go-to a more remote location and try to pair. Image just shows searching all the time. Also good to see I had a 65inch wheel all along. Any recommendations about what I should do next? Thank you in advance for your help. :-) Quote Link to comment Share on other sites More sharing options...
TDK Posted August 8, 2019 Share Posted August 8, 2019 You should enable location on your phone. Quote Link to comment Share on other sites More sharing options...
Moleybomb Posted August 9, 2019 Share Posted August 9, 2019 12 hours ago, TDK said: You should enable location on your phone. I do have it enabled and have said yes to all permissions the app has asked for. I have location always enabled, but it doesn't show up all the time. I managed to get a screenshot while it was up and the app was searching. Quote Link to comment Share on other sites More sharing options...
Moleybomb Posted August 9, 2019 Share Posted August 9, 2019 Last night I tried using the app with a different persons phone, still Android but different brand. Same experience happened with this phone. The wheel doesn't seem to be showing up. Quote Link to comment Share on other sites More sharing options...
Freewheeler Posted August 17, 2019 Share Posted August 17, 2019 I happen to mimic LZMutant's process pretty closely. As he says, sometimes I don't have to quit the app. On 3/24/2019 at 4:45 PM, LZMutant said: Close App (I have an iPhone X), Turn off V10F, Open App, Start V10F. That seems to work because of the V10F turning on when the App is freshly opened. Seems to recognize the wheel that way. It's voodoo, I tell you. Sometimes it would connect first try and other times it wouldn't connect at all. Then, I tried disconnecting the BT speaker first (it would always immediately connect without a problem). Viola! Now my chances of connecting are as high as one in five, or never at all. I ride with a buddy who has the app and have relied on him to turn on my light time or two. Truly, this is a sad state of affairs. Quote Link to comment Share on other sites More sharing options...
Hebmike Posted May 2, 2021 Share Posted May 2, 2021 inMotion app won't open or work (FIX) My fix if it helps anyone was don't save the app to memory card on the phone it didn't work. App needs to be saved on phone SIM memory this is on my android . By chance I swapped it last night and now working Quote Link to comment Share on other sites More sharing options...
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