Zeno74 Posted February 19, 2019 Share Posted February 19, 2019 My first post was canceled, can you please give me a suggestion? i’ve ordered a spare wheel for my L8f from Inmotion on September the 25th and after having received 2 wrong shippings (!!!) they stopped answering me. I need a spare wheel for the L8f otherwise there is no way I can use it, how can I solve it? is there any suggestion you can give me? thanks a lot! Link to comment Share on other sites More sharing options...
Smoother Posted February 19, 2019 Share Posted February 19, 2019 1 hour ago, Zeno74 said: after having received 2 wrong shippings What does this mean? They sent you the wrong thing twice, or they shipped a wheel to the wrong address twice? Link to comment Share on other sites More sharing options...
Zeno74 Posted February 20, 2019 Author Share Posted February 20, 2019 They sent twice the wrong thing!!! Link to comment Share on other sites More sharing options...
Jason Jiao Posted February 20, 2019 Share Posted February 20, 2019 2 hours ago, Zeno74 said: They sent twice the wrong thing!!! Who is your contact in INMOTION, where are you from, Milan? Could you send more details to our email: service@imscv.com Link to comment Share on other sites More sharing options...
Zeno74 Posted February 20, 2019 Author Share Posted February 20, 2019 Hello Jason, it's Inmotion scv on Aliexpress, the seller is this https://it.aliexpress.com/item/INMOTION-E-bike-Vecchio-L8F-Gruppo-Ruota-Posteriore-Della-Bici-Elettrica-Del-Tubo-8-pollice-In/32912518754.html?spm=a2g0s.9042311.0.0.1a334c4dBICMYY I don't have any reference on the name, I'm from Milan. I'll email you all the conversation I've had, it's pretty long, thanks a lot for your support! Link to comment Share on other sites More sharing options...
Jason Jiao Posted February 21, 2019 Share Posted February 21, 2019 22 hours ago, Zeno74 said: Hello Jason, it's Inmotion scv on Aliexpress, the seller is this https://it.aliexpress.com/item/INMOTION-E-bike-Vecchio-L8F-Gruppo-Ruota-Posteriore-Della-Bici-Elettrica-Del-Tubo-8-pollice-In/32912518754.html?spm=a2g0s.9042311.0.0.1a334c4dBICMYY I don't have any reference on the name, I'm from Milan. I'll email you all the conversation I've had, it's pretty long, thanks a lot for your support! I talked with my colleague Emily, she will contact you soon, or pls send an email to her emily@imscv.com Link to comment Share on other sites More sharing options...
Zeno74 Posted February 21, 2019 Author Share Posted February 21, 2019 3 hours ago, Jason Jiao said: I talked with my colleague Emily, she will contact you soon, or pls send an email to her emily@imscv.com Dear Jason, thanks a lot again!!! Link to comment Share on other sites More sharing options...
Zeno74 Posted February 26, 2019 Author Share Posted February 26, 2019 Ok, so apparently there is still some action going on, after having promised me they had shipped the correct wheel, the wheel has not been shipped for 1 month!!! Now I asked again and thanks to Jason probably someone (Emily?) wrote me that I'd have received a tracking number for this shipment and that now they would have really made it. This time I've decided to not let 1 month pass before asking, I've asked 3 times for the tracking number and I received no answer....................................... Link to comment Share on other sites More sharing options...
Zeno74 Posted February 27, 2019 Author Share Posted February 27, 2019 Hi Jason, do you have any clue why your colleagues stopped answering? They had promised a tracking number but are not giving any, neither are answering my messages anymore... You know, last time I didn't ask for anything and was happy with the promise that they were shipping the wheel, but I found out after more than 1 month that they didn't ship anything...so tis time of course I'd like to be more safe ;-) Link to comment Share on other sites More sharing options...
Chriull Posted February 27, 2019 Share Posted February 27, 2019 @Zeno74 - a bit offtopic, but if one adresses a forum member and wants his attention one can: - create a direct notification (like i have notified you at the start of this post). After one started with the @ and types the first letter(s) a dropbox appears were one can choose the member. If this "construct" changes its backround color to dark blue it worked! - one quotes the post (or parts of it). Then the member who wrote this post gets an automatic notification. So by quoting 1 hour ago, Zeno74 said: Hi you get a second, different notification. Link to comment Share on other sites More sharing options...
Zeno74 Posted February 27, 2019 Author Share Posted February 27, 2019 26 minutes ago, Chriull said: @Zeno74 - a bit offtopic, but if one adresses a forum member and wants his attention one can: - create a direct notification (like i have notified you at the start of this post). After one started with the @ and types the first letter(s) a dropbox appears were one can choose the member. If this "construct" changes its backround color to dark blue it worked! - one quotes the post (or parts of it). Then the member who wrote this post gets an automatic notification. So by quoting you get a second, different notification. Thanks Chriull! 'll do... Link to comment Share on other sites More sharing options...
Inmotion Global Posted March 1, 2019 Share Posted March 1, 2019 On 2/27/2019 at 6:34 PM, Zeno74 said: On 2/27/2019 at 6:07 PM, Chriull said: @Zeno74 - a bit offtopic, but if one adresses a forum member and wants his attention one can: - create a direct notification (like i have notified you at the start of this post). After one started with the @ and types the first letter(s) a dropbox appears were one can choose the member. If this "construct" changes its backround color to dark blue it worked! - one quotes the post (or parts of it). Then the member who wrote this post gets an automatic notification. So by quoting you get a second, different notification. Hi, I have contacted the person who's in charge of the store. Will resent you the spare parts you order. Sorry for the delay. Link to comment Share on other sites More sharing options...
Zeno74 Posted March 3, 2019 Author Share Posted March 3, 2019 On 3/1/2019 at 3:46 AM, Liamfind said: Hi, I have contacted the person who's in charge of the store. Will resent you the spare parts you order. Sorry for the delay. Thanks Liam, just to update you I had been promised a tracking number in max 7 days on February the 19th, since then I sent 4 or 5 messages and didn't receive neither any answer nor the tracking number... Link to comment Share on other sites More sharing options...
Zeno74 Posted March 4, 2019 Author Share Posted March 4, 2019 Last update, I had been promised a tracking number for Monday but also this time it didn’t happen!!! ☹️☹️☹️ I just cannot understand how you guys keep,on promising things and do not maintain it....never!!! 😠 Link to comment Share on other sites More sharing options...
Zeno74 Posted March 11, 2019 Author Share Posted March 11, 2019 The wheel arrived today, with a DHL and without import taxes, well it took a while but now all the family will be able to ride! Thanks guys! Link to comment Share on other sites More sharing options...
Inmotion Global Posted March 12, 2019 Share Posted March 12, 2019 12 hours ago, Zeno74 said: The wheel arrived today, with a DHL and without import taxes, well it took a while but now all the family will be able to ride! Thanks guys! Enjoy your ride, my friend. Link to comment Share on other sites More sharing options...
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