Kandjinn Posted February 9, 2019 Share Posted February 9, 2019 Hello everybody, An update was proposed to me on my kingsong 14 M, So I followed the update process through the application as usual. but the wheel has not worked since (except bluetooth detection) A led flashes blue and when I restart the mobile application, it offers me a mandatory upgrade with an inconsistent version, which eventually give me a version v0.00. and nothing else moves I redid the manip several times with the wheel right or lying but nothing makes it .. I read on the forum that @ US69 had solutions Thank you for your help Link to comment Share on other sites More sharing options...
Smoother Posted February 9, 2019 Share Posted February 9, 2019 Welcome. Keep trying the update. Keep the phone close to the wheel so the Bluetooth link stays strong. The app is not good, but if you keep trying there is a good chance it will complete successfully. It takes more than a few minutes, be patient, observe the screen carefully Good Luck Link to comment Share on other sites More sharing options...
Kandjinn Posted February 9, 2019 Author Share Posted February 9, 2019 thank you for your answer, but I have been trying for several days. even with other smartphone. And I still have the same result. Link to comment Share on other sites More sharing options...
US69 Posted February 9, 2019 Share Posted February 9, 2019 4 hours ago, Kandjinn said: Hello everybody, An update was proposed to me on my kingsong 14 M, So I followed the update process through the application as usual. but the wheel has not worked since (except bluetooth detection) A led flashes blue and when I restart the mobile application, it offers me a mandatory upgrade with an inconsistent version, which eventually give me a version v0.00. and nothing else moves I redid the manip several times with the wheel right or lying but nothing makes it .. I read on the forum that @ US69 had solutions Thank you for your help Hy, Just saw this post... If you want somebody special to see your post you have to make it look like this: @Kandjinn You do this by typing the @ , then the first letters of the person you want to mention, and then pick him from the dropdownlost that comes up. Just like this: @kandjinn he will not see it... To your question: Please contact your seller, he should be able to help you very easily! Especially in France! Otherwise please come back... Link to comment Share on other sites More sharing options...
Kandjinn Posted February 9, 2019 Author Share Posted February 9, 2019 @US69 thank you for your answer, but I spent 3 days to exchange with the support ks europe, which did not bring any solutions. it refers me to a store that is 1 hour from home. so not easy to find the time to go there Link to comment Share on other sites More sharing options...
Smoother Posted February 9, 2019 Share Posted February 9, 2019 3 hours ago, Kandjinn said: @US69 thank you for your answer, but I spent 3 days to exchange with the support ks europe, which did not bring any solutions. it refers me to a store that is 1 hour from home. so not easy to find the time to go there You will have to make the time unfortunately, or pay to ship it to them. Probably cost about the same. My retailer is in Poland. I've driven close to an hour just to go ride my wheel. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.