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Dan Bunea

Kingsong KS14D axel cracked

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I bought a Kingsong KS14D 2 years ago from Hightems.eu . I have 2300+ km on it. Now at the end of last year, I coudn't ride it anymore. I took it to ePTV in BCN and they said that the axel from the motor is broken. Coud you please help:

1. Is this covered by the warranty?

2. If not, how can something like this be fixed.

Thanks,

Dan

 

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You need that to be changed by your local KS repair center. This probably will not be done under warranty because your wheel is 2 years old... 

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On 1/20/2019 at 9:42 PM, Dan Bunea said:

I bought a Kingsong KS14D 2 years ago from Hightems.eu . I have 2300+ km on it. Now at the end of last year, I coudn't ride it anymore. I took it to ePTV in BCN and they said that the axel from the motor is broken. Coud you please help:

1. Is this covered by the warranty?

Don't know how your/their warranty is - but with 2 years i'd assume there is no chance

On 1/20/2019 at 9:42 PM, Dan Bunea said:

2. If not, how can something like this be fixed.

Afair the only one whom i heard of repacing/repairing Kingsong axles is @EUniCycles.eu .

The problem is afaik that the axles got thicker with the newer model and normally the broken axles (motors with smaller axles) are not produced anymore and also nowhere on stock.

So one needs "metalworkers" ...

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6 minutes ago, Chriull said:

Don't know how your/their warranty is - but with 2 years i'd assume there is no chance

Afair the only one whom i heard of repacing/repairing Kingsong axles is @EUniCycles.eu .

The problem is afaik that the axles got thicker with the newer model and normally the broken axles (motors with smaller axles) are not produced anymore and also nowhere on stock.

So one needs "metalworkers" ...

Talk to Rsyzard @EUniCycles.eu if he can do it he will tell you what to do.  I suspect you will either have to ship the motor to him or send him just the axle.  Each way has it's pros and cons. Either way you will end up with a new axle that is a little too thick for your pedal hangers.  No problem, just grind them down a bit to accommodate the new axle.  It's aluminium so it isn't difficult.  It doesn't have to be factory pretty, just functional.  But do make sure the flat sides of the axle meet flat sides on your hangers or there is a risk that under high load, the axle will spin in the hanger, and cause damage to the wheel and possibly your face.  If you don't have a grinding wheel, or grinder, a mechanic will be able to do it for you.

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In the end I did change the entire motor+axle and the pedal supports because now they're different: 325 euros :( But I am glad to be riding again, what a great thing that is :)

 

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2 hours ago, Dan Bunea said:

In the end I did change the entire motor+axle and the pedal supports because now they're different: 325 euros :( But I am glad to be riding again, what a great thing that is :)

 

Unfortunately, these days, if you shop around, you can get a whole new wheel for not much more than that.  Still, your back in business, ready to enjoy that lovely Barcelona spring.

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