SoloWheel Glide 3 Battery Problems?

[NightRider]

Hello EUC community! My name is Daniel and I love how much fun it is riding these EUC’s. I’m 38 years old and the thrill of riding my SoloWheel Glide 3 makes me feel like I’m in my teens again. As many of you know the feeling really is indescribable and awesome!

My problem is that after a few months of ownership and around 400 miles of travel my battery is showing signs of deterioration. After less than a mile I go from a full charge to around 88% charge. I used to be able to go a solid 4 miles before dropping that low. 

Since the battery is acting unreliable I’ve decided to stop riding until it’s fixed. After all if I do experience a cutoff and injure myself I will miss work days and most likely have to see a doctor again like I did after my first major fall, and I’ll feel like an idiot for riding a vehicle that was showing very clear issues with the battery already.

Unfortunately this means my 1 thousand dollar scooter has only lasted 6 months, which is unacceptable in my opinion. I’d expect at least 1000 miles of reasonable behavior before seeing issues like I’m seeing.  

However since this is my first EUC I’m left to wonder: is this normal? Am I supposed to drop $300 or so every few months for a new battery? 

How does the EUC community feel about SoloWheel and INMOTION? Did I simply choose the wrong company to purchase an EUC from? Would a Ninebot or Gotway be a more reliable investment?

InMotion service department has been great about responding to my emails and they even sent out a new charger for me to test but I’m still getting the same problem. I can charge the wheel for 8+ hours (overnight) and it maxes out at around 90% charge (sometimes up to 82 or 95%.) If I attempt to top it off to 100% the charge level actually goes down.

InMotion is suggesting this may be a software glitch with the InMotion app on my phone (the SoloWheel app stopped working) however the battery indicator on the wheel itself also shows a drop from 5 bars to 4 bars after just .8 miles. 

Since these devices rely 100% on the battery to stay upright I simply can’t risk riding mine anymore until I know what the issue is and can get it resolved.

Has anyone else had similar issues with their Glide 3’s? If so, How did Inmotion/SoloWheel address the problem for you?

Any info would be appreciated. I miss my last mile emission free EUC! 

Ive attached a photo of my Inmotion app readout after a full night charge. When I tried to top it off it went down to 88% :(

 

 

 

 

[Biped Phil]

Mine is a little older and I have no complaints about the battery. 

[NightRider]

Now the wheel is 90% dead. It's at like 450 miles and wont go more than 2 miles without telling me to get off and shutting down. InMotion won't respond to my service emails. I can't get a single response from them.

[mrelwood]

I’m sorry you didn’t get help with the original post!

Don’t ride the wheel anymore! It can suddenly cut off and hit you to the ground.

If a battery pack doesn’t reach 100% when charged, it almost always means that some individual battery cells are already at the maximum 4.2V. When trying to overcharge them, the BMS cuts off the charging alltogether.

To prevent this from killing the battery cells at 6 months, every EUC battery pack has a battery balancing algorithm. Unfortunately the balancing only happens at the very end of charge, so if you try to get more lifetime from the batteries by only charging up to 80%, balancing never happens, and the weakest cells get even weaker until the battery is dead.

Could you check the battery percentage and voltage from the app after a full charge?

Also do you have access to a multimeter so you could measure the output voltage of only the charger?