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Here is evidence of what i have been saying. Apogeebuy.com AND IPS Shanghai factory lied to me and now I lost almost $2000 cash and 8 weeks time waiting. See photos please. They just stop responding. Unbelievable!!


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Hello everyone, after saving some money for this and waiting months to buy my unicycle NOW i have an update about the "TWO" IPS S5 unicycles i recently received, and the awful problems ive had since i opened BOTH boxes.  i couldnt ride the first IPS S-5 i received, and STILL cannot ride it. I opened box and it had only 1.13 km on the app and was cracked in the shell AND wheel was bent and looked touched up with black pen.  You can not put air in s5 tire without the long air valve extension tool and it was not in the Box so that was a big headache too. I immediately sent pics of app zero kms, the box, and packaging and unit proving it came broken just 5 minutes before. APOGEEBUY.COM said right away and after weeks of going back and forth with JASON its not his problem its the factory problem. I already paid him $862 to apogeebuy.com and he said he had one in stock and that if i want it he does NOT do PayPal or credit card only I would have to do a bank transfer. I trusted him. He does not respond to me now and i will have to put in the trash the s5 and loose all my money. Ok, so after i tried many times to reach Yueyue in customer service at the IPS and she did not reply for two weeks UNTIL i posted this bad review and photos all over facebook. Then yueyue at ips sent me an email at 10 o'clock night saying that she heard about all the reviews online. she promised to help me and to please for me to remove the reviews so I said ok! Now i waited for her to help me again it's been so long and she doesn't respond to any email so I gave her warning that I'm gonna put this review online and put it everywhere which I'm doing now.  I see there are many more bad reviews on the Internet about the customer service at IPS and bad product quality. I see many companies already will not sell ips product now.  My serial number is 0004 and I saw a person that has serial number 0003 selling the unit yesterday online brand new, so they are not happy also. Ordering from china SUCKS thats for sure and ill explain why...  so the first unit i cant ride and the second unit arrived after 7 week off aliexpress used.  It was not brand new and it was so dirty.  I also had 4 holes drilled on it i have no idea why?? I covered the 2nd one with padding after I cleaned it up to protect it and it rides OK but it definitely needs a lighter person nobody over 200 pounds for sure.  You can not go off road at all with it and if you go over a bump or something you have to a bend your legs because it's got no play in it and you could hear it rub inside. So i spent almost 2000 and i want to cry. I want a do over. Lol.  Ips and apogeebuy.com are so bad. See attached proof.  By the way both companies said if I want I could send it back for a credit but I have to pay return shipping which is $600 about from seattle not an option.   I have a lot more details about this drama but I don't wanna keep going I've said enough I need to look for a new unicycle now and save some money up.  You can email me at randal.ab@aol.com if you have any helpful ideas.  Thanks





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In my other post I explained a bit on how it should work. When you buy a product you buy it off the other end's hands, If the shipping was defective you deal with the shipping company which I don't know but assume is not, the shipping has to be paid as they delivered the goods and you accepted them. Shipping back will again request another service but (unless agreed before) shipping is customer's responsibility, not to mention the customs clearance issues to return it. If they had to allow returns, everyone will be importing goods as returns in China, faulting the import export strategy at a certain level.

As regards to apogeebuy, they should be somewhere near my area but the address seems to be incomplete. At best you can try to call them (or ask the police to do so as I know put some pictures where you hinted that you filed a complaint in your state) on +86 177 8382 5663 (which I derived from their wechat account.) If they don't answer at least in Chinese, these are invalid and you want to break any hope with them you can always file a complain wilt ICANN with incorrect details which I read somewhere online that it will fault their website presence.

This is my extent that I will help you out, sorry if I do your next public complain will be that I didn't. I truly believe that you're putting the IPS company name a bad image when they actually are trying to help you out outside their channels. The wheel you bought they sold it domestically not internationally. Only your ap**** tag here holds and you only posted communication with IPS and nothing with Ap****

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  • 9 months later...

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