Pre-ordered Z10 from ewheels in late Oct.

[EUCMania]

Pre-Ordered Z10 from ewheels in late Oct.  When will I get it? 

Anyone received email from Jason about the coming shipment?

 

Just noticed that @Toshio Uemura who was crazy about Z10 suddenly disappeared from the Forum

[FreeRide]

Last I heard on Z10 was that slow boat shipment was late as usual. Someone told me that that there were some extra in the air shipments, but i think i missed the official email. Best just to contact ewheels and see what the current state is. The website is always behind on one page or another. 

[Jason McNeil]

12 hours ago, EUCMania said:

Anyone received email from Jason about the coming shipment?

The last air-freight consignment arrived on Thursday, we shipped a dozen Z10s late last week. The sea-freight shipment is about 10 days away, will be sending out a communication this afternoon with the options.

1 hour ago, FreeRide said:

Best just to contact ewheels and see what the current state is. The website is always behind on one page or another. 

It's a fair criticism, yesterday I've just completed an entirely revamped comparison table with current product line, there's quite a few products that are being phased out in an attempt to streamline & rationalize the line.  

[Rehab1]

32 minutes ago, Jason McNeil said:

The last air-freight consignment arrived on Thursday, we shipped a dozen Z10s late last week. The sea-freight shipment is about 10 days away, will be sending out a communication this afternoon with the options.

You are about to make some Z10 customers extremely happy! Your a 12 month per year Santa Claus kind of guy. 

Btw that is one well prepared, informative, time consuming chart! Hopefully your still not hanging wallpaper with one arm. 

 

[FreeRide]

Very surprised the Z10 is turning out top be so unreliable relative to the others. All that nice professional engineering, a long history, and it still comes up short is very disappointing.  It seems they really did release it before it was ready for prime-time.  

The V10F is not in the list, this is surprising.  Just a temporary omission?

The MSX 1300Wh is not included, also surprising.

[Jason McNeil]

1 hour ago, FreeRide said:

Very surprised the Z10 is turning out top be so unreliable relative to the others. All that nice professional engineering, a long history, and it still comes up short is very disappointing.  It seems they really did release it before it was ready for prime-time.  

The full picture is still emerging, in all of the cases, the failures have 1) happened nearly out-of-the-box, 2) after charging, i.e not while someone is using it. Getting Engineering involvement from 9B has not been easy, hoping to get some more insights on this problem next week. 

1 hour ago, FreeRide said:

The V10F is not in the list, this is surprising.  Just a temporary omission?

There's still some gremlins with this V10 series, after all the hassle/expense relating to the recall, not entirely sure what the future holds for this model after the current stock is sold.

1 hour ago, FreeRide said:

The MSX 1300Wh is not included, also surprising.

Wholesale price delta between the 1300Wh & 1600Wh is fairly insubstantial, relative the cost of the Wheel, that it doesn't make sense to stock the smaller pack. 

[csmyers]

1 hour ago, FreeRide said:

Very surprised the Z10 is turning out top be so unreliable relative to the others. All that nice professional engineering, a long history, and it still comes up short is very disappointing.  It seems they really did release it before it was ready for prime-time.  

The V10F is not in the list, this is surprising.  Just a temporary omission?

The MSX 1300Wh is not included, also surprising.

@Jason McNeil Are you also phasing out the Monster? Do you know anything about the rumored Monster v2?

[Marty Backe]

2 hours ago, Jason McNeil said:

The last air-freight consignment arrived on Thursday, we shipped a dozen Z10s late last week. The sea-freight shipment is about 10 days away, will be sending out a communication this afternoon with the options.

It's a fair criticism, yesterday I've just completed an entirely revamped comparison table with current product line, there's quite a few products that are being phased out in an attempt to streamline & rationalize the line.  

You're not selling the Monster anymore?

Corrections:

• Z10 does have included optional side pads
• Z10 does have BT Speakers
• You say that the Tesla has no rear light yet you say that the MCM5 does? The Tesla has very effective brake lights and so does the MCM5. Oh, this also applies to the Mten3.
• The MCM5 has optional side pads, but you don't sell them.
• The Mten3 absolutely does have side pads
• The Mten3 absolutely does not have a Quick Motor Disengagement.
• Many of the range numbers are strange (51-miles) and overly optimistic for the typical Westerner, but that's my opinion. 

[Jason McNeil]

13 minutes ago, Marty Backe said:

You're not selling the Monster anymore?
Corrections:

Thanks for these corrections! Is the Z10 speaker really any good though, isn't it just a single speaker tucked within the shell? For the range, using the 20Wh/mile estimates, these should be bear up through tame riding condition. 

For the Monster, yes, will continue to sell, but it's become such a marginal product with all the other newer models that have become/becoming available. 

[Marty Backe]

1 minute ago, Jason McNeil said:

Thanks for these corrections! Is the Z10 speaker really any good though, isn't it just a single speaker tucked within the shell? For the range, using the 20Wh/mile estimates, these should be bear up through tame riding condition. 

For the Monster, yes, will continue to sell, but it's become such a marginal product with all the other newer models that have become/becoming available. 

IMO, the Z10 speaker is very effective. Maybe not as loud as KingSong, but if you're not cruising very fast it's enjoyable. Even the KingSong speakers aren't very effective when traveling at high-speed.

Good to know that people will still have a source for the Monster 

[EUCMania]

1 hour ago, Jason McNeil said:

Thanks for these corrections! Is the Z10 speaker really any good though, isn't it just a single speaker tucked within the shell? For the range, using the 20Wh/mile estimates, these should be bear up through tame riding condition. 

For the Monster, yes, will continue to sell, but it's become such a marginal product with all the other newer models that have become/becoming available. 

Probably a better way to inform where I am in the pre-order queue is to post this info: " Mid Nov shipment expected for those pre-ordered by Oct 10."

Feels like having a mail ordered wife somewhere on the way: having seen pictures and videos, just do not know if the chemistry works or not.

[meepmeepmayer]

@Jason McNeil This really isn't important, but I'm triggered by the voltages in your table

With 4.2V per cell, a 14s battery config is 14*4.2V = 58.8V (Ninebot One Z10), 16s is 67.2V (KS14, KS16, other "67V" wheels), 20s is 84V (84V Gotways), 24s is 100.8V ("100V" Gotways).

With 4.21V per cell, 14s is 58.94V (ok let's say that is 59V), 20s is 84.2V (as you use), but 16s would be 67.36V (~67.4V), not 67.2V.

So the voltage numbers don't match. I guess it should be 58.8V, 67.2V, 84V for 4.2V cells? You probably know better about the exact cells, but pls fix the contradiction before I go crazy

[meepmeepmayer]

14 hours ago, FreeRide said:

Best just to contact ewheels and see what the current state is. The website is always behind on one page or another. 

12 hours ago, Jason McNeil said:

It's a fair criticism

@Jason McNeil I don't want to tell you how to do your job or anything, and you always seem swamped with work, but I'm always surprised when a website as the prime (only?) public customer facing thing isn't always top 101% priority. I see this with a lot of sellers (EUCs or otherwise) and I'm always wondering.

Is email/personal contact really that big? Naturally, that would have priority, as the people writing will likely be customers, vs. people only browsing the website. Still, I wonder how many lost sales a non-optimal website can cost.

For example, why is there still the combined preorder page instead of normal pages for the msuper X, Ninebot One Z10, and 18L/XL? I've been wondering for like 2 months now. MCM5 wasn't visible for such a long time, too.

Just my 2 cents

[Hsiang]

11 hours ago, meepmeepmayer said:

@Jason McNeil I don't want to tell you how to do your job or anything, and you always seem swamped with work, but I'm always surprised when a website as the prime (only?) public customer facing thing isn't always top 101% priority. I see this with a lot of sellers (EUCs or otherwise) and I'm always wondering.

Is email/personal contact really that big? Naturally, that would have priority, as the people writing will likely be customers, vs. people only browsing the website. Still, I wonder how many lost sales a non-optimal website can cost.

For example, why is there still the combined preorder page instead of normal pages for the msuper X, Ninebot One Z10, and 18L/XL? I've been wondering for like 2 months now. MCM5 wasn't visible for such a long time, too.

Just my 2 cents

Only speaking for myself and as a customer of ewheel. I think getting a quick response via email is more important than an updated website. Considering the cost involved, this wasnt a casual purchase, as in add-to-cart and check out. I wanted to make sure that there's someone on the other end of the website whom will promptly respond, in case if there were any issues with the purchase.