Ouroboros Posted July 25, 2018 Share Posted July 25, 2018 Hello dear forum! This morning i was riding as usually, turned my KS off to climb some stairs (i switched off the tilt sensor to avoid bricking while trolleying). Few seconds later i switched it on and my wheel started to beep without reason and showing 4 red leds each side. Can't solve now. My app says "Illegal equipment". Any ideas? 1 Quote Link to comment Share on other sites More sharing options...
Ouroboros Posted July 25, 2018 Author Share Posted July 25, 2018 I am still able to ride it, even tho it beeps constantly. The tilt-back and "Please decelerate" message I never felt/heard before (I put it straight to up to 45) is now annoying me starting at 20km/h. Should I bring it back to the shop? 1 Quote Link to comment Share on other sites More sharing options...
Popular Post US69 Posted July 25, 2018 Popular Post Share Posted July 25, 2018 Your wheel has „lost“ its serial number....to repair this you must contact your seller, to have it repaired by an special „android app“! When however why, this is not possible for you....you might contact me by PM and i might help you out! But as you are in Paris it should be easy, or? 4 1 Quote Link to comment Share on other sites More sharing options...
Ouroboros Posted July 25, 2018 Author Share Posted July 25, 2018 Won't be a problem then! I'll rush to see him in a few hours, as soon as he opens the shop ? Thank you for the tip! Quote Link to comment Share on other sites More sharing options...
US69 Posted July 25, 2018 Share Posted July 25, 2018 (edited) 1 hour ago, Ouroboros said: Won't be a problem then! I'll rush to see him in a few hours, as soon as he opens the shop ? Thank you for the tip! No problem...you are welcome! Again...if that might be a problem for the shop...contact me.... Edited July 25, 2018 by US69 1 Quote Link to comment Share on other sites More sharing options...
TomOnWheels Posted July 25, 2018 Share Posted July 25, 2018 4 hours ago, Ouroboros said: I am still able to ride it, even tho it beeps constantly. The tilt-back and "Please decelerate" message I never felt/heard before (I put it straight to up to 45) is now annoying me starting at 20km/h. Should I bring it back to the shop? You should also try to go to Urban360 shop in Paris, they can fix it for you... 1 Quote Link to comment Share on other sites More sharing options...
Ouroboros Posted July 26, 2018 Author Share Posted July 26, 2018 On 7/25/2018 at 2:31 PM, TomOnWheels said: You should also try to go to Urban360 shop in Paris, they can fix it for you... Problem solved =) Anyway, I had a very strange case, normally this error (loss of the serial number by the machine) may occur when you update the software part. I've managed to lose it by simply switching on/off my wheel. 2 1 Quote Link to comment Share on other sites More sharing options...
TomOnWheels Posted July 26, 2018 Share Posted July 26, 2018 4 hours ago, Ouroboros said: Problem solved ? Anyway, I had a very strange case, normally this error (loss of the serial number by the machine) may occur when you update the software part. I've managed to lose it by simply switching on/off my wheel. How did you solve it ? It can help, just in case someone else will face that issue... 1 Quote Link to comment Share on other sites More sharing options...
Louis75 Posted August 10, 2018 Share Posted August 10, 2018 On 7/26/2018 at 5:35 PM, Ouroboros said: Problem solved =) Anyway, I had a very strange case, normally this error (loss of the serial number by the machine) may occur when you update the software part. I've managed to lose it by simply switching on/off my wheel. Bonjour Ouroboros, j'ai actuellement le meme soucis avec ma roue et je voudrais savoir comment tu as fais pour régler ton soucis svp Quote Link to comment Share on other sites More sharing options...
em1barns Posted August 10, 2018 Share Posted August 10, 2018 On 7/25/2018 at 12:48 PM, US69 said: No problem...you are welcome! Again...if that might be a problem for the shop...contact me.... Any chance Kingsong can explain why this problem appears sometimes? It seems to happen randomly on updates, and I have never heard of this with any other manufacturer. Quote Link to comment Share on other sites More sharing options...
Teax Posted October 22, 2018 Share Posted October 22, 2018 (edited) Hello ! My k16-s displays "illegal equipment" too, the wheel works perfectly only I can not change the settings via the application (led, speed etc). Can someone help me? Edited October 22, 2018 by Teax Quote Link to comment Share on other sites More sharing options...
phatmike Posted October 22, 2018 Share Posted October 22, 2018 1 hour ago, Teax said: Hello ! My k16-s displays "illegal equipment" too, the wheel works perfectly only I can not change the settings via the application (led, speed etc). Can someone help me? Did you signed in the app with your serial number, your mail and a password before try to connect the wheel? Quote Link to comment Share on other sites More sharing options...
Teax Posted October 22, 2018 Share Posted October 22, 2018 Yes i signed but not with my SN. Quote Link to comment Share on other sites More sharing options...
US69 Posted October 24, 2018 Share Posted October 24, 2018 On 10/22/2018 at 4:02 PM, Teax said: Hello ! My k16-s displays "illegal equipment" too, the wheel works perfectly only I can not change the settings via the application (led, speed etc). Can someone help me? Please contact your seller for help! Quote Link to comment Share on other sites More sharing options...
Teax Posted October 25, 2018 Share Posted October 25, 2018 Chinese App help us (whit my seller) :) Thx all Quote Link to comment Share on other sites More sharing options...
arkoand Posted July 28, 2019 Share Posted July 28, 2019 Today gave me error ks18l. Same problem no serial number or serial number error. it s not working and there is red light. Did you solve this problem ? Quote Link to comment Share on other sites More sharing options...
Rywokast Posted July 28, 2019 Share Posted July 28, 2019 23 minutes ago, arkoand said: Today gave me error ks18l. Same problem no serial number or serial number error. it s not working and there is red light. Did you solve this problem ? happened to me a few times... turning the wheel on and off a few times, restarting the app a few times, and toggling the "lock" and "unlock" option has always resolved it for me... only ever happened to new wheels out of the box ive never seen it just happen randomly.. though it can happen after a firmware update Quote Link to comment Share on other sites More sharing options...
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