Rama Douglas Posted March 26, 2019 Share Posted March 26, 2019 Hey, I'm just stoked to see this thread leapfrog the firmware problems thread! Quote Link to comment Share on other sites More sharing options...
Popular Post US69 Posted June 13, 2019 Popular Post Share Posted June 13, 2019 Dear Forum members and especially KS fans and users, Sorry for me not beeing around here since About Begin of May. From Mid April to Mid May i was in Holiday (as every year), and so only 3/4 involved whats going on. Directly in the week after my Holiday i was getting very ill, and what i thought was just catching a litte Cold, got me into Hospital, 3 weeks not working and still not back to a 100%. Since About 10 days i am allready back in conversation and News on Facebook and the dozen several WhatsApp Groups i am in, but wasn't able to catch up here, especially not all the notifications of me and personal Messages. Please bare with me...i cant work over all the Messages and notifications of the last 6 weeks. After beeing ill i first had to concentrate on my "real Job" ….. as the next bills (for next Wheel ) have to been Paid. The "KS Rep" still is just my (unpaid but enthusiastic done) Hobby. So to bring it to the Point: When YOUR Question/Problem/notification/message or whatever is still "open and not answered" by someone else in the meanwhile, please contact me -again- and the best by personal message. Please understand that i just want to deal with what "still" really is a Problem....EUC world gets bigger and bigger and so Questions do.... So As said: I am full back to service, now also here on the Forum....as Always, please take notice of my signature…. Have a nice day and best regards US69 6 2 Quote Link to comment Share on other sites More sharing options...
Unventor Posted June 13, 2019 Share Posted June 13, 2019 Welcome back @US69 so happy to hear from you again. 1 Quote Link to comment Share on other sites More sharing options...
TomOnWheels Posted June 13, 2019 Share Posted June 13, 2019 1 hour ago, US69 said: Dear Forum members and especially KS fans and users, Sorry for me not beeing around here since About Begin of May. From Mid April to Mid May i was in Holiday (as every year), and so only 3/4 involved whats going on. Directly in the week after my Holiday i was getting very ill, and what i thought was just catching a litte Cold, got me into Hospital, 3 weeks not working and still not back to a 100%. Since About 10 days i am allready back in conversation and News on Facebook and the dozen several WhatsApp Groups i am in, but wasn't able to catch up here, especially not all the notifications of me and personal Messages. Please bare with me...i cant work over all the Messages and notifications of the last 6 weeks. After beeing ill i first had to concentrate on my "real Job" ….. as the next bills (for next Wheel ) have to been Paid. The "KS Rep" still is just my (unpaid but enthusiastic done) Hobby. So to bring it to the Point: When YOUR Question/Problem/notification/message or whatever is still "open and not answered" by someone else in the meanwhile, please contact me -again- and the best by personal message. Please understand that i just want to deal with what "still" really is a Problem....EUC world gets bigger and bigger and so Questions do.... So As said: I am full back to service, now also here on the Forum....as Always, please take notice of my signature…. Have a nice day and best regards US69 Welcome back ! 1 Quote Link to comment Share on other sites More sharing options...
stephen Posted June 13, 2019 Share Posted June 13, 2019 Hope you've recovered well @US69 Now get saving for your next wheel ks16x?😊 Have you got anymore info/ pictures etc on the wheel Please😊 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 13, 2019 Share Posted June 13, 2019 50 minutes ago, stephen said: Hope you've recovered well @US69 Now get saving for your next wheel ks16x?😊 Have you got anymore info/ pictures etc on the wheel Please😊 Not more as Jason allready shared….will Keep you updated! Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted June 13, 2019 Share Posted June 13, 2019 Did you catch a tropical disease while on holiday (in Thailand I presume)? I hope you're really ok with no long term consequences. In doubt, have doctors double and triple check so no bad surprises appear later (maybe even years later)!! Just like wheel malfunctions, do not rest until you have a 100% explanation Welcome back, but be careful Quote Link to comment Share on other sites More sharing options...
Rehab1 Posted June 13, 2019 Share Posted June 13, 2019 2 hours ago, US69 said: got me into Hospital, 3 weeks not working and still not back to a 100%. Glad your back and feeling better! 1 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 13, 2019 Share Posted June 13, 2019 1 minute ago, meepmeepmayer said: Did you catch a tropical disease while on holiday (in Thailand I presume)? I hope you're really ok with no long term consequences. In doubt, have doctors double and triple check so no bad surprises appear later (maybe even years later)!! Just like wheel malfunctions, do not rest until you have a 100% explanation Welcome back, but be careful 1 minute ago, Rehab1 said: Glad your back and feeling better! Thanks for the welcome! 1 Quote Link to comment Share on other sites More sharing options...
Braxton Richard Wells Posted July 8, 2019 Share Posted July 8, 2019 I'm having issues connecting to my wheel! It's saying Kingsong servers are down, I can't change my speed settings, I have the app from their site and I also can't change the area code from China to US :(! Should I just wait and try later or should I be worried? Quote Link to comment Share on other sites More sharing options...
Unventor Posted July 8, 2019 Share Posted July 8, 2019 @Braxton Richard Wells I gave same issue with "servers are offline" so I think to wait a bit it would be resolved, hopefully 😏 1 Quote Link to comment Share on other sites More sharing options...
Eliran Posted July 8, 2019 Share Posted July 8, 2019 Hello US69 I try to upgrade my 18XL with the firmware 1.12 to the new firmware 1.13 and the upgrade stop in 19,04% I whait 15 minutes but nothings happend. I turn off the 18XL and the app, turn on and try again, but I recieve that message bellow in the app and nothing happen. I try do continue the firmware upgrade a lot of times yesterday with the Iphone x and Sansung Android phone and dosen´t work. The sansung show-me to continue upgrade, i click that and nothing is happen. The Iphone X show me that message in the picture in Chinese, maybe one error message and doesen´t work to. My 18XL show me now firmware v. 1.0 and doesen´t work anymore. Can you help me ? Thank you Quote Link to comment Share on other sites More sharing options...
EUC Custom Power-Pads Posted July 8, 2019 Share Posted July 8, 2019 The chinese error Message is: There's a problem! That's all I can do. 1 Quote Link to comment Share on other sites More sharing options...
Miche Posted July 8, 2019 Share Posted July 8, 2019 Hello! I am looking forward to my first EUC! It will hopefully arrive on Friday! My choice was the KS16s V2. Can some one explain what is new on V2 compared to the first version? Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted July 8, 2019 Share Posted July 8, 2019 10 minutes ago, Miche said: Hello! I am looking forward to my first EUC! It will hopefully arrive on Friday! My choice was the KS16s V2. Can some one explain what is new on V2 compared to the first version? It disables the motor if you lift the wheel handle, and the handle is now metal instead of plastic. The rest is the same. 1 Quote Link to comment Share on other sites More sharing options...
Lutalo Posted July 8, 2019 Share Posted July 8, 2019 26 minutes ago, buell47 said: The chinese error Message is: There's a problem! That's all I can do. Quote Link to comment Share on other sites More sharing options...
JBinBalt Posted July 8, 2019 Share Posted July 8, 2019 2 hours ago, Eliran said: Hello US69 I try to upgrade my 18XL with the firmware 1.12 to the new firmware 1.13 and the upgrade stop in 19,04% I whait 15 minutes but nothings happend. I turn off the 18XL and the app, turn on and try again, but I recieve that message bellow in the app and nothing happen. work. The sansung show-me to continue upgrade, i click that and nothing is happen. The Iphone X show me that message in the picture in Chinese, maybe one error message and doesen´t work to. My 18XL show me now firmware v. 1.0 and doesen´t work anymore. Can you help me ? Thank you Try disabling Wi-Fi on your phone @Eliran. It worked for me, I have an iPhone. I read somewhere on this forum that the firmware update requires some type of location services which don't report the correct data if the app is running via Wi-FI. Just to be clear, disable Wi-Fi only. You still need cellular data and bluetooth, so you can't use airplane mode. Quote Link to comment Share on other sites More sharing options...
Eliran Posted July 8, 2019 Share Posted July 8, 2019 (edited) 1 hour ago, JBinBalt said: Try disabling Wi-Fi on your phone @Eliran. It worked for me, I have an iPhone. I read somewhere on this forum that the firmware update requires some type of location services which don't report the correct data if the app is running via Wi-FI. Just to be clear, disable Wi-Fi only. You still need cellular data and bluetooth, so you can't use airplane mode. Already tried that my friend. No way to make it work though. Edited July 8, 2019 by Eliran Quote Link to comment Share on other sites More sharing options...
Braxton Richard Wells Posted July 8, 2019 Share Posted July 8, 2019 7 hours ago, Unventor said: @Braxton Richard Wells I gave same issue with "servers are offline" so I think to wait a bit it would be resolved, hopefully 😏 still can't get on Quote Link to comment Share on other sites More sharing options...
Micheal Shen Posted July 9, 2019 Share Posted July 9, 2019 Now the server is offline, and it will be recovered this evenining or tomorrow. Quote Link to comment Share on other sites More sharing options...
Lutalo Posted July 9, 2019 Share Posted July 9, 2019 4 hours ago, Micheal Shen said: Now the server is offline, and it will be recovered this evenining or tomorrow. Communication is key. Are you guys attempting to notify customers before the server goes offline? It would be helpful, and reduce the frustration associated with trying to use the app to upgrade the firmware. 2 Quote Link to comment Share on other sites More sharing options...
Eliran Posted July 9, 2019 Share Posted July 9, 2019 Servers online but my EUC offline. Off of this world, really. PLEEEEEASE, SOMEONE HELP ME! Quote Link to comment Share on other sites More sharing options...
Micheal Shen Posted July 10, 2019 Share Posted July 10, 2019 13 hours ago, Lutalo said: Communication is key. Are you guys attempting to notify customers before the server goes offline? It would be helpful, and reduce the frustration associated with trying to use the app to upgrade the firmware. We will make a post next time. Sorry for the inconvenience! 1 1 Quote Link to comment Share on other sites More sharing options...
Micheal Shen Posted July 10, 2019 Share Posted July 10, 2019 2 hours ago, Eliran said: Servers online but my EUC offline. Off of this world, really. PLEEEEEASE, SOMEONE HELP ME! xD EUC offline? Please provide more detials to support@szkingsong.com for help. Quote Link to comment Share on other sites More sharing options...
Lutalo Posted July 10, 2019 Share Posted July 10, 2019 23 minutes ago, Micheal Shen said: We will make a post next time. Sorry for the inconvenience! No worries. Thanks. We all appreciate it. Quote Link to comment Share on other sites More sharing options...
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