Confusius15 Posted May 28, 2018 Share Posted May 28, 2018 Hello everyone, I've read before that there was no more After Sale Service in Europe (or maybe just in France) but there were negotiation with Power Data in Swiss. So my question is at this date, do we have a real after sale service to handle our warranty or not ? If not, when should we expect to have one back ? Thank you all 1 Quote Link to comment Share on other sites More sharing options...
Keith Posted May 28, 2018 Share Posted May 28, 2018 15 minutes ago, Confusius15 said: Hello everyone, I've read before that there was no more After Sale Service in Europe (or maybe just in France) but there were negotiation with Power Data in Swiss. So my question is at this date, do we have a real after sale service to handle our warranty or not ? If not, when should we expect to have one back ? Thank you all Perhaps @jojo33 will be the one most likely to be able to answer this? 1 Quote Link to comment Share on other sites More sharing options...
jojo33 Posted May 28, 2018 Share Posted May 28, 2018 (edited) Ninebot France / Big Robot goes bankrupt All stock went on Segway EUROPE Salesupply is your contact for after sale service, ask them the question, you provide in the message your customer data from ninebot france Normally they must take care of your guarantee https://shop.segway.com/fr-fr/content/3-Conditions-generales Les produits peuvent être retournés à l'adresse suivante : Salesupply France ZAC de la Croix Bonnet, 2D 78390 Bois d’Arcy France Tél:+33182882165 https://forum.urban360.com/index.php?/topic/3683-2017-cest-bientôt-fini-et-ninebot-france-aussi-2018-cest-lannée-segway-europe/ Edited May 28, 2018 by jojo33 1 Quote Link to comment Share on other sites More sharing options...
Confusius15 Posted May 28, 2018 Author Share Posted May 28, 2018 Actually, I've bought my S2 in a Boulanger store and I want to know if they will try to repair it themselves or if they will try to send it away to someone else Quote Link to comment Share on other sites More sharing options...
jojo33 Posted May 28, 2018 Share Posted May 28, 2018 (edited) 3 hours ago, Confusius15 said: Actually, I've bought my S2 in a Boulanger store and I want to know if they will try to repair it themselves or if they will try to send it away to someone else could you ask directly boulanger after sale service ? if you bought at BOULANGER, you have Boulanger's guarantee and you ask them the question directly if you bought at Ninebot France, you contact segway europe Edited May 28, 2018 by jojo33 Quote Link to comment Share on other sites More sharing options...
Confusius15 Posted May 28, 2018 Author Share Posted May 28, 2018 3 minutes ago, jojo33 said: could you ask directly boulanger after sale service ? Last time I asked them, they weren't actually aware that Ninebot went bankrupt, if I recall right. It was in late February. Quote Link to comment Share on other sites More sharing options...
jojo33 Posted May 28, 2018 Share Posted May 28, 2018 Boulanger have the new contact for after sale ninebot product, ask them, you are under warranty, in Bordeaux Boulanger, last winter, know about NF bankrupt, and know about segway europa 1 Quote Link to comment Share on other sites More sharing options...
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