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I have now purchased two Kingsong 14-C's from electricunicyclereviews.com over the last two years. Will, the owner, has been fantastic in answering my newbie questions, solving problems, and doing everything within his power to standby what he sells. No matter what the issue, Will always took the high road and made it right. Since we actually live not that far from each other, we took personal delivery of one of the uni's, and I was really happy to meet in person and swap stories. Very impressed and would definitely buy through him again. Also impressed by Will's "saftey-first" focus in the products he carries and the logic behind those brand choices. This industry is still young and I value a trusted adviser.