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Hi Guys. I need some help. My Segway ES1 won’t turn on. Long story short... I installed my extended battery( worked perfectly) but when I was riding it and hit a bump the external battery fell off which caused my scooter to turn off. My external battery fell to the ground but still works. I don’t know why it won’t turn on. I plugged in my charger and it wouldn’t charge. I tested for DC voltage and I would get 0 VDC. Is it replaceable? And how can I access the internal battery? please help. I really appreciate it. Thank you