Inmotion Global

Hi, @Liamfind, I was suggested by some other forum member you are the Inmotion representative here. Recently I bought a second-hand V10F on Polish auction web-site in a very good condition overall; there was only one pedal broken which was already replaced. The wheel is operating very well except I cannot make it to surpass the speed of 34 km/h. The speed-limit setting in the Inmotion app was set to 40 km/h, the wheel was lifted after making this setting to have the engine turned off and the setting active, yet the wheel would never go faster than 34 km/h. There are NO exception in this regard at all. I weigh 87 kg and no matter how dynamically I accelerate, no matter if I go up-hill or down-hill, no matter if I go with wind or against it, no matter what is the battery charging level nor how heavy my back-pack is - it always tilts back exactly at the speed of 34 km/h. To me all these circumstances clearly suggest this protection behavior of my wheel has most likely nothing to do with such things like momentary wheel overload, which was already suggested to me by some other V10F riders, or anything like that; it looks as there is just some firm speed limitation set somewhere in the wheel's brain which, for some reason, the Inmotion app cannot override. I learned you might possibly need the serial number of my wheel to deal with this problem so, should it be the case, here it is: SN:1251885FD228007C. The wheel was originally bought on the 25/09/2018 at "Inmotion France by NewWalkings", so this is still quite a new device. The total distance ridden is about 2.000 km. Hope you could help me with this problem for which I would be so much grateful.

Regards