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About Philip

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    New Zealand
  • EUC
    Ninebot ONE Z10 (also Segway PT i2SE & x2SE, S-Pro, S-Plus, Loomo, ES4, Max)

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  1. I am somewhat familiar with the evolution and business arc of Yike Bike. I bump into the inventor at conferences here in New Zealand every year or so, and have done a bit of business with the latter owners and managers in recent years. We shared a site at a couple of trade shows in the past, and I've also had a Yike Bike for a few months and thoroughly evaluated it in urban environments across hilly Auckland - which is what you get when you build a nation's biggest city on top of 50 volcanoes, and have an ocean and a sea lapping at the coastlines on either side of this relatively narrow strip of land. It's an interesting device, and a clever design. There is a bit of a learning curve, but once you get used to it is rather good. But always a slightly odd feeling. I thought the aluminium model was always just a bit heavy to carry (and I am a tall able guy), but there was always the carbon fibre up-sell. The fold-up capability was awesome, yet not necessarily of much utility in a country like New Zealand (where apartment living is minimal, and our houses a relatively large) - but no doubt attractive in many other places. I never saw range-per-charge being a limitation, as it was intended for last mile transport. In New Zealand it was legalised for use on both footpaths and roads, but it didn't have that luxury in most other markets. Funny how attitudes and laws change, albeit slowly (and oh how ironic that it was low-tech KickScooters that were the driving force that drove the evolution in personal mobility, not Segway, not Yike). For me personally, I happen to *really* like the feeling of riding self-balancing machines (also, it is my business), and I never fully warmed to riding the Yike. But then I don't gravitate towards riding a bicycle or ebike, either. For last mile, give me a full-sized Segway PT every time (unless I'm going to have to lift it!), or a S-Pro/Plus or a KickScooter (if public transport is involved).
  2. When I first saw this GoKart PRO advert, I thought that it would be powered by the S-Plus (miniPLUS), rather than the S-Pro (miniPRO).
  3. The S-Plus is very capable on hard packed dirt trails with twigs and leaves. What you need to watch out for is slippery surfaces, such as decaying leaves, wet tree roots protruding out of the ground, etc. A rider with a bit of experience can ride on shingle at speed (eg a rural driveway made out of half-inch loose stones, or similar). With experience you can learn how to approach and cross all kinds of tricky terrain :-) But the great thing about the S-Plus (or S or S-Pro) is you can always just step off any carry it across or over difficult terrain, and get back on again when it is safe to do so.
  4. Instead of buying an ESwing or *any* other low-cost full-size self-balancing personal transporter, I cannot recommend strongly enough how much better it is to buy a pre-owned Segway PT instead. On sites like eBay you can get a pre-owned Segway PT for a similar price (or less). What you get for your money is a beautifully engineered machine that is responsive, powerful and elegant. It will last for years to come, factory-level repair service is available in most countries, and it is easy to find 2nd hand replacement parts and accessories (including good, used battery packs) on eBay if your budget is tight. You can also get all of the replacement parts brand new from a Segway Dealer (for all 2006-2019 models), including new tyres with their clever tread pattern. Unlike the Lithium chemistries used in the knockk-off products. Segway battery packs last for many, many years and performance doesn't really degrade until close to the "end" - this goes for both the "end" being the current level of charge, and "end of life of the pack".
  5. I can assure everyone in this forum that the Segway PT has *full redundant sub-systems* throughout. Any suggestions otherwise is simply wrong. I've been selling and repairing these incredibly well designed and engineering machines for 17 years, and fully redundant they most certainly are. Anyone who thinks full redundancy isn't important....simply hasn't been riding for long enough to realise how important it is. It is not a a matter of "if" a component fails, it is a matter of "when" simply because everything fails eventually....and it isn't much fun when this happens without warning at 20 km/h. Yes, in my opinion the public should be valuing the concept of full redundancy more highly, as they zoom around on low-cost, non-redundant machines. But at this point in time the market has spoken, and pmany eople seem happy to pay less and get a lot less safety. Which is pretty strange, really - but then humans are pretty terrible at assessing relative risk. And of course this lack of redundant safety doesn't matter at all....not one little bit most of the time.....in fact, right up until the very instant that it absolutely does (and saves you from injury or worse). It won't always be this way. More redundancy will creep in over the years to come. Who, for example, would buy a new car today without airbags, or any other the other safety features we now consider both essential and standard? In my opinion, the day will come with redundancy is a regulated requirement in most countries for EUCs and Segway PT-style devices (except those classed as toys). We're just not there yet. We were, once, and now we are not. Yet a nicely maintained, pre-owned Segway PT with good battery packs is as useful and capable and safe and as fun to ride as the day it was manufactured, and there are bargains to be found. Brand new is even better, of course. The thing about full-sized Segway PTs is they provide for a very safe and comfortable journey. This is due to their high power (more power = more safety) and large diameter wheels to comfortably cross terrain with plenty of grip. Those pesky laws of physics remain, of course, along with the factor of human stupidity - as demonstrated in the video a few posts back. Which is not to say mini-versions are not fun - they sure are! When riding them myself, I can never decide if I prefer the "sports car feel" of the S-Pro (mini-Pro) over the "comfort and easy of riding sedan" of the slightly larger S-Plus (miniPlus). Both devices re super-convenient due to small size, footprint and weight....it is just that they are not as safe or forgiving as a full-sized PT. But depending on your journey and route and environmental conditions they might be just fine for your trip. That the original engineers got so many things right first time around 20 years amazes me, and they pretty much perfected the idea just a couple of years later with the Gen 2 machines (slightly evolved today into the SE machines).
  6. Is it possible that your ES2 is set to the 'Standard' speed mode? This is nominally 20 km/h, but depending on your weight and the terrain might maybe reach 22 km/h in some circumstances? The ES2 has three speed settings: Beginner (up to 15 km/h), Standard (22 km/h) and Sport (25 km/h). To change the setting, turn on the ES2 then rapidly press the button twice to move to the next setting. Beginner is indicated by the absence of an icon. Standard is indicated by a blue/while coloured 'S' and Sport is indicated by a red coloured 'S'.
  7. I'm going to guess the reason for Inmotion not selling into USA has to do with patent infringement. In particular this one: https://patents.google.com/patent/US8830048 In 2016 Inmotion was one of 13 companies named in the following USITC action: https://www.engadget.com/2016/03/17/us-hoverboard-import-ban/ If anyone has any update on the practical effect and consequences of the above ruling, and how it impacts on manufacturers selling devices into US, into EU, etc, I would be very interested to hear.
  8. I have the following observations about these new E2 and E3 personal transporters: (1) The main board of the E2/E3 looks identical to the main board of the miniPRO! I compared photos of each, and it appears the layout and components are all exactly the same, so either INMOTION has simply copied Segway-Ninebot's design, or they have officially licensed it. What do others think? (2) Where is the "Anti-spinning button" located on the device? I've looked in the manual, and I cannot see this button anywhere. Presumably it is down on the platform itself, rather than on the knee-steer (since there are no wires running up inside the knee-steer)? (3) The spec sheet says maximum slope of 16 degrees (E2) and 25 degrees (E3)....but I find these claims very difficult to believe! I doubt very much that the E3 can climb up, or safely descend, anywhere close to a 25 degree slope while carrying a 75kg rider, and I suspect the E2 would struggle with 16 degrees. I base my opinion on my own experiments conducted with miniPROs carrying 60kg and 80kg riders up Auckland's steepest street: Liverpool Street. This street is officially 10.2 degrees (or 18 percent), but I measured 13 degrees on the very steepest 5m portion. The miniPRO could carry each rider up and down the full length of this ~10 degrees street slowly and safely, except when reaching the 5m of 13 degree slope. At the 13 degree portion it could carry the 60kg rider OK, but it stalled with the 80kg rider. My results were generally consistent with the official miniPRO spec which, if I recall correctly, claims a maximum grade of 15 degrees. Has anyone else made similar measurements?
  9. From what I see in the video there could be several problems going on here. First, it looks to me as if the power button (switch) on the Handlebar could be faulty, or perhaps the electronics inside the Handlebar/UI is faulty? To check, you need to swap on a known-good handlebar. Second, in the video the motor control cable from the Main Board is not connected to the Motor/Wheel. Simply being disconnected will cause Error 18 (this is a Hall sensor fault, but the cause of this fault being reported could be several things.....such as not being connected to the Wheel that has the Hall sensors in it). Try connecting this cable to the Wheel and see if the error goes away. If Error 18 persists then the problem could be in the Main Board, or in the Motor/Wheel, or in the motor control cables that connect these two components. Carefully check both ends of motor control cables, looking for pinches/crimps/damaged white plug, etc. After that, what you'll need to do is swap on a known-good Motor and then a known-good Main Board to isolate the cause of the problem further.
  10. Thanks for explaining that, FreeRide. Here in New Zealand only the S-Pro is readily available, as no one seems to bother importing the S at the moment (due to its lighter maximum rider weight, lower top speed....and the smaller battery makes it less useful to fit inside the GoKart).
  11. How is the S different again (and crappy)? I'd assumed it was identical to the 2016-17 miniPRO (apart from the rebranding, of course)...?
  12. I'm sorry to hear about your accident. I've been riding self-balancing machines for 17 years now, and the behaviour that you described is just what they do the instant one wheel strikes a resistance. I can't think of a way of changing the algorithm to prevent this. From the machine's perspective, it is simply doing what it is designed to do - which is stay self-balanced, and to respond to pitch and yaw instructions from the rider. The machine cannot "know" the difference between when the rider has just struck a solid object with one wheel, and when it has encountered a resistance for which applying extra torque is desirable (such as riding into a pothole or striking a bump).
  13. Could the reason for this last-minute change in discount ($250 to $230), and the sudden delay in announcing the US retail price and schedule be the US President's declaration of tariffs at the US border for products manufactured in China? I'd suggest suddenly having an unexpected 25% tax (or perhaps it was a 15% increase from 10% to 25%) might upset even the best-planned announcements and roll-out schedule? If I recall earlier discussions on EUC, last year's 10% tariff had an impact on the retail prices of ONE Z10's (and presumably other devices as well). Maybe some US resident members can comment further on this (I don't live in USA)?
  14. Hi Alex, the big difficulty that parallel importers have is that they can't send a unit back to the original country they purchased their stock from because the capacity of the battery pack (measured in Watt-hours, a measure of the amount of energy stored in the pack) is far, far in excess of the amount permitted on planes. At best, they can sent it back by air freight with the battery pack removed and left behind in NZ. Regarding spare parts, well they can get parts by breaking down new machines apart, or buy some parts retail from US sites like More4Mini and import them...but at the end of the day neither of these options is going to be very attractive because of the costs. As the authorised Distributor in NZ we have plenty of spare parts in stock and the ability to swap out all parts, including replacing the main controller board. There are many daily commuters who take their miniPROs on AT bus services. Simply stand it between your legs when you sit down, and it doesnt take up any room used by other passengers, so there is no reason for complaint. One example is a guy who lives in Whangarparoa who would need to take 3 different buses to get to his job, taking a total of 1:15 to 1:30 hours including the time to swap buses. But with his miniPRO he gets off the first bus after a 20 minute journey, then rides his miniPRO for 15 to 20 minutes to get to work. He's halved his journey time, and gained about 80 minutes of free time in his day (i.e. 40 min savings, both morning and night). He is so happy he purchased two more miniPROs for his wife and daughter to use on their daily journey to his daughter's school (which takes too long to walk, and in rush-hour traffic too slow to get from home to school by car). If you ever have any problems with AT, please let me know, so I can follow up with them directly. Some owners also take mini-Series and full-size PTs on Auckland trains and ferries. With regards to riding rules, rather than go into great detail about right now, if you keep to the following guidelines you're extremely unlikely to encounter any objections: 1. when a footpath is present and useable, you MUST use it. 2. on a footpath you must ride in a considerate manner, and at a speed that is not dangerous to others. You must not unreasonably impede the movement/progress of others. Note how the onus is upon you to ride at a speed that is not dangerous, and this will depend entirely on context. If you were to be involved in an incident the implication will tend to fall on the side that you must have been travelling at a speed that was dangerous, so your are in a more difficult position to defend yourself (even if it really wasn't your fault, such as someone who didnt look and walked without warning into your oncoming direction of travel with no chance to take avoidance action). 3. ride on the extreme left side of the road only when there is no footpath (i.e. same area of the road as used by cyclists). You can keep using the road until there is a footpath again that you are reasonably able to access. Sometimes footpaths can immediately be accessed due to the present of a fence, for example. 4. on Shared Paths, use whichever half (pedestrian/bicycle) is safest for the other users who are nearby 5. with regards to bicycle lanes, I suggest it is probably ok to use the small number of divided bicycle lanes (i.e. lanes on the left side of the road where concrete curbs or blocks separate the lane from motor vehicles - such as Nelson Street and Quay Street). I do not suggest riding on any of the many bicycle lanes created by green paint applied to the left side of the roadway (partly because the law in this area can vary from council to council, and partly because it is a more dangerous place to be). To answer Jojo33's question about why breaking the seal does not void the warranty in New Zealand, well here in NZ my business offers a 12 month warranty on both the miniPRO and its battery pack. My business wants to offer this level of warranty, so our customers can buy with confidence and feel looked after. This is one reason prices are a little higher in New Zealand. In some other countries the breaking of the seal extinguishes the warranty. But in New Zealand our consumer protection laws (Consumer Guarantees Act, Sale of Goods Act, Fair Trading Act) are very strong, and a seller cannot use a contract between seller and buyer to negate/nullify these laws (i.e. a seller cannot contract out of your obligations, especially not the Consumer Guarantees Act). It is my (non-expert) opinion that under our laws a seller cannot escape their legal obligations to protect a buyer's rights by relying on the argument that the seal has been broken. A buyer has the right to look inside a device that they own. However, if the seal was broken, and on inspection it is obvious the buyer has also damaged some of the parts inside (say, by trying to fix or replace components by themselves, or there was evidence of water damage, etc) then this would in most circumstances extinguish the warranty. Finally, I agree that regularly peeling back the "warning" sticker located at the top of the bottom half of the knee-steer, to check that the 4 fasteners underneath are kept tight, is a very good idea. You might even want to add more Loctite/thread-locker to the threads if you do a lot of lifting or ride over a lot of very rough surfaces so they stay tight for longer. Adding a 3D-printed clamp that fits over this part (available on eBay/Amazon) is a useful accessory to buy and fit to your miniPRO. ]
  15. Hello Alex, I am Philip Bendall from Segway New Zealand (and I was the author of the Segway NZ News article linked to above). I'm very pleased to see that you decided on purchasing a pre-owned, guaranteed genuine miniPRO that was originally sold by Segway NZ. You have purchased a N2M320 model with the larger battery pack, which is the only miniPRO model we sell in NZ. The mini and the miniPRO that were being advertised on TradeMe were grey market/parallel imported items that have no warranty or service support backed Segway NZ (and the miniPRO may well have been the N2M260 model with smaller battery). While NZ does have very strong consumer protection laws, I find it difficult to see how any parallel importer will be able to offer much in the way of real assistance to customers. Segway NZ offers 12 months warranty on all miniLITE, miniPRO (N2M320 only), miniPLUS and ES2 KickScooter. Warranty covers both the device and the battery. You are welcome to contact us anytime for support and replacement parts. Welcome to the Segway community here in New Zealand!
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