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About bnelli

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  1. No I left it charging overnight and nothing changed. I shipped it off to Segway for a warranty repair yesterday.
  2. I was going by the two stickers on the battery cover that say "Warranty void if broken." I'll try leaving it on charge until tomorrow when I can call back customer support. Thanks for the replies.
  3. Removing the plastic cover would void the warranty, so saving that for last resort. I was able to chat with Segway customer support today and they suggested letting it charge for a full 4 hours so the battery could calibrate or something. I did that but nothing changed. I'll have to wait until Monday to call them back but it sounds like if this didn't work they were just going to have me send it in for a warranty repair/replacement. Still open to other troubleshooting ideas though if you have any!
  4. When I plug in the charger it shows that it is charging. When I unplug it battery shows zero again. It works normally without being connected to the app except I feel like it has reset back to the slower speed limit. It was fighting me real hard when I tried to go downhill, I even had to bail off of it because it started leaning back so much. I also tried uninstalling and reinstalling the app, but still won't connect.
  5. Hello all, My minipro worked fine for a few weeks and then all of a sudden it stopped displaying the battery level on the bottom of the minipro. Now when I try to connect to the app the minipro beeps once, the app says "connecting" for about 30 seconds and then says "bluetooth connection failed." I tried doing a factory reset by turning it upside down and hitting the power button but the wheels just turn in opposite alternating directions indefinitely and on one side a green light turns on. I haven't been able to find anyone experiencing this same set of issues online. Hoping someone has a method to troubleshoot this.
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