Hi EUC riders:
It has been a few years now since our owner Shane created Solowheel and brought it to Interbike in 2010, and users of this forum know better than anyone just how much the world of electric unicycles have progressed since then. We are honored to see how much joy this invention has brought to countless people all over the world, and we never expected to see such passion and dedication from the close-knit community this has grown to be today. Seeing how these magical devices have changed people’s lives, added euphoria to the most mundane portion of most commuters’ days, and given birth to some cutting-edge extreme sport riding has given Solowheel motivation to continue inventing.
As you may know, we also came up with Hovertrax, aka the “hoverboard”, in 2015 when we saw some Solowheel riders having a bit of fun with 2 wheels, one on each foot. We all saw how that creation spread like wildfire (pun intended). More recently, in 2016 we came up with Lota in an effort to make an incredibly portable solution. In fact, we are still working on some out-of-the-box ideas today to make wheels for a wide variety of people and use cases.
Our team has always been filled with creators who are obsessed with coming up with new concepts. Inventing is something rooted deep in our culture and our DNA. We have been focusing on new ideas instead of pushing new Solowheel hardware. As a result, a number of other manufacturers have proven just how far and fast we can go with electric unicycles and frankly, it’s incredible! As impressive as that has been to see, we still feel that there is a lot of work to be done to bring safety and quality up to the same high standard. Enthusiasts are very forgiving when it comes to issues like QC because they have a different set of priorities. We think everyone deserves a well-rounded product that is dependable and worry-free, as well as attentive and responsive service.
We’ve always had a high bar for ourselves in overall experience, quality, and safety, but we still needed a strong partner to help take our ideas to the next level. We spent a lot of time and research to assess the quality of the current major players, and what we found was that InMotion stood out. Not only were we impressed by their current lineup, but after getting to know them, we found that we aligned in our philosophy. Both of us consider safety and quality our top priorities, and our respect for intellectual property bridged our relationship as we both highly value our integrity. At the beginning of 2017, we came to an oral agreement. Everything went very slowly at first because there was a lot of paperwork to transition the intellectual property, but now we are ready to announce our partnership and kick off 2018 with a bang.
As many of you know, you can already see the beginning of our new relationship in the form of the new Glide series based on InMotion’s products. While they look mostly the same as the V series from InMotion, they do have updated firmware that feature an intelligent tilt-back system. Instead of being based on top speed, the safety tilt-back is only triggered by dynamic max output power data coming from the battery system. The result is a more streamlined and safer warning system that gives our riders full confidence. If it seems like we didn’t change much from InMotion’s V series, it’s because they had already developed a really refined wheel! So that was just our first small step together. We now have a couple of wheels in development, and we are excited to share those with you as soon as we are ready.
A new partnership also means a new team! Solowheel HQ is now a happy resident of sunny San Diego, CA. As we turn over a new leaf, you’ll find that we are dedicated to providing a level of customer service that leaves no customer behind. More warranty options, no-hassle repair. All you have to do is reach out.
We noticed that there are lots of struggles in this forum in regards to InMotion customers getting repair and service, so we will be offering repair service for those customers as well from now on.
We know very well that Solowheel hasn’t always made the best impression on this forum in the past, but we are starting fresh. We hope you’ll all embrace our new philosophy of being more available and open to the community, and we would love to hear your feedback.