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Justina last won the day on August 22 2017

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  1. I checked your case and as you are aware it was very different. Please check your inbox and spam folder if needed.
  2. Hi guys I admit that our response time is longer than usual and will be that way until August 17th (which we inform about in auto-reply). This is caused by increased number of orders, new wheels arrivals (V10/F and KS-18L) and urgent for closer cooperation with manufacturers recently. To be honest, we get hundreds of emails daily, so we needed to prioritize processing orders over reply time, and hire additional permanent staff in the meantime (which also takes time, as we to train the new team members). We took steps to make this problem go away. I can only say that this did
  3. Hi @esaj! Of course we've heard about these issues, but haven't encountered them. Beside our standard testing set, we have some additional QC procedures exclusive to KS-18L. Among others: Following KS recommendations, in all KS-18L's - before shipping - we upgrade the firmware and run special stress tests using KS new debug software (internal). Units that do not pass the tests are not shipped to customers. We also check trolleying with various app configuration. We've delivered lots of KS-18Ls already, and this is our third 18L big shipping - no problems so far. We do everything
  4. Justina

    18L orders

    @Unventor Thank you for choosing us! By the way: nice review! The wheel is indeed a beast! I can't wait to show you my new vids And about the handle: if you have any issues with it - let us know and we will send you a replacement set. @Unventor It depends. It is usually much, much worse when we introduce a new product. When we introduced V10 and V10F first in Europe, the customs surprised us with a thorough inspection. Of course everything was OK, but it took a lot of time for customs to prepare reports, all the documents and check each unit. Such things can cause an unexpecte
  5. Hi After a happy flight our new KS-18L stock is now in our warehouse. We are now doing quality control and shipping preorders. Our pre-order promo expires on Wednesday, 24 Jul, so this is last minute offer: KS-18L White: https://www.electricunicycles.eu/kingsong_ks_18l_(white)_1036_wh_2000_w-c__324 KS-18L Black: https://www.electricunicycles.eu/kingsong_ks_18l_(black)_1036_wh_2000_w-c__325 KS-18L Black Matte: all sold out. New stock in late August. All new orders will be processed and shipped this week! So you don't need to wait - the wheels are here! 2-y
  6. Hi @dismason! Thank you for choosing us It is not possible that you've got anything else than a brand new wheel, assembled in the factory. Both silver and black matte outer shells are "painted" in the factory (to be more precise: the factory is outsourcing the paint job). While the silver colour is a paint, the black matte finish is a special rubber-composite coating. About the internals: please contact our service@electricunicycles.eu - remember that your wheel is covered by a 2-year warranty. If you have any issues, we will be glad to offer you a solution.
  7. @Mike Paolini, what was your battery charge at the beginning - was the wheel fully charged? Tell us more about your route - was there a downhill part as well? Or just straight road and then uphill? For how long (time) you've been riding before it overheated? Did you notice any pattern at all, like for example how much time passed since last ride, or something in common in your riding style (any aggressive braking? obstacles? traffic?).
  8. Yes, all new vids are in English For older videos there are English subtitles About residue removers: I've tried "Label Killer" once, on a Ninebot One E+ - it worked like a charm. The only side effect was... glossy white turned into matte white hahahaha But Ninebot One shells were very gentle. I would like to try out that lamp oil, but I don't use paddings any more. But sometimes I still have nightmares where I'm scraping the residue for hours... ?
  9. Hahaha I feel you - I wasted 3 hours once, using alcohol (recommended) and a hair dryer (not really recommended) It's not bad when you use the original 3M tape for few days, but after few months... it's a pain to get it off
  10. Worry not! We've got a sample much earlier, so I've already had a chance to play a bit with it My videos are being edited right now, and I'm now finishing writing an article about the V10F, so I will let you know my thoughts soon!
  11. The bluetooth hardware works fine in your V8. The problem is caused by bluetooth drivers on some phones. Problems with bluetooth connectivity after Android updates are all over the web, unfortunately. Popular solutions are to remove all paired devices from the bluetooth manager, or even make a factory reset of the phone. We've shared the problem details (phone model and system version) with INMOTION. They will see what they can do to improve the connectivity (make the app / firmware compatible with more drivers), but it's possible you would need to wait for a proper system update from you
  12. I've checked your ticket status and I can see the problem is solved. We are sorry for replying late, it was caused by national holidays.
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