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Jack King Song

King Song Representative
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Everything posted by Jack King Song

  1. Can you please send me a video through message of the app not being able to close? The apps are the same except Google Play has to go through a approval process that was initially extremely delayed when we first relaunched this app. The app requires those features as there is a video recording feature (similar to darknessbot) where you can record video with the stats appear on the video, and GPS to be tracked on map. Most of the app will function fine without permission for those.
  2. Calibrations wont mess up your wheel and I have never heard of that happening. Usually if that happens its because they were updating firmware and it corrupted because they left the screen or killed the app or connection issues. You just have to eyeball it. Very little people use a stand
  3. Pedal dip can occur and exaggerated if you have not calibrated the S18 properly. If you've calibrated the wheel whilst its tilted too far left or too far right it can result in pedal dips at turns.
  4. You can use the back of a screw driver to hammer it back into place to keep it flush.
  5. From my experience 1. If you accelerate hard it'll tilt back before you reach cut out point. If slowly climb up to to 50km/h it wont be an issue. 2. You may experience some small SMALL angle tilt before 50 but nothing significant that would prevent you from going to 50km/h if you have your mind set to it. Remember you can turn off alarm 1 and 2 by setting them to 0.
  6. You dont need that exact MP3 file, any MP3 file would work.
  7. Eve I understand your frustration and though it may feel like King Song is not on it, we are. I've been keeping tabs on the forum (though not engaging with it) to see what issues customers may be having, whether that may be a one off or an issues that affected more users.
  8. Purposeful design with handle. Originally when it hit the lift handle position the wheel would just fall over and due to the design made it hard to grab. Look at early reviews of influencers on this subject.
  9. I have not been notified of otherwise. I've tested Chinese units here at King Song and they perform the same. If you had a different experience it was probably due to an old firmware on an older wheel. None of the new wheels or latest firmwares have that 200km requirement.
  10. I can speak for other wheels but as users here understand S18 is a complex wheel with many parts interacting with one another. Our current solution is placing a shim on top of the axel.
  11. That's not accurate, please have a look at the document I made here: https://imgur.com/a/XFNp2Xa 10km will allow full speed to be unlocked, otherwise you can ride at 33km/h (you have to set it in app)
  12. Sorry you are experiencing this, a quick fix currently is to place a shim on top of the axel on the side that the wheel is leaning towards, so on the right in the case of this wheel.
  13. Locking your wheel anyway jk ofcourse If you are speaking of the suspension spacers, changing from spring spacers to normal ones. The video has already been made, however it needs upper level management for it to be approved.
  14. Peter please send me a direct email: jack@szkingsong.com You may also be interested in joining the Toronto EUC group https://www.facebook.com/groups/gtaeuc
  15. any metal shim is fine. If you dont like soda then they offer juice in cans too
  16. The point being is that you have to add shims to above the axel. Coke cans are easily accessible
  17. @Peters please send me a direct email: jack@szkingsong.com I think there could be two issues 1. Locked wheel as it's a Chinese wheel not meant for international use 2. Motherboard could be damaged. Though I'm not able to 100% confirm at this time. Look forward to hearing from you.
  18. That's simply a normal motor sound, magnets and adjustments we made in our firmware that affects torque correlates to how this will sound.
  19. You'll have to tag me in the issue, I cant follow along this thread. However as a 90kg rider if I'm riding the S18 I don't push it's limits and I'm not trying to over torque the wheel. As with any self balancing device it's important to respect it's limits. Not saying there couldnt be issues with components...
  20. This issue can be fixed by adding a thin piece of aluminum above the axel of the motor, since the tire is facing right you can place the aluminum ontop of the axel on the right side to shift it back left. A coke can should work, you may require 2 pieces for the right thickness, please also make sure you dull the edges so it doesnt cut anything.
  21. I don't, but when I do i'll be sure to update here immediately.
  22. You can place a piece of fabric and using a rubber mallet or the plastic of part of the screw to hammer down the motor cable to ensure its snug against the slider. Due to the metal used the metal motor cable stays at an angle so this should help keep it down.
  23. The newest consumer app has the function however does not save every time, it will work but needs some fiddling around. Our APP engineers are working on it. Google Play app is up, I will post an update. You guys ask, I deliver. Even though its on the app, the command does not fully send through right now, it's being refined and we'll update both android and ios
  24. If you are experiencing suspension travel issues you can knock out the block without loosening the screws. The block prevents people from over tightening the base and causing the lower battery base to bend inwards. If you are experiencing suspension travel issues you can knock out the block without loosening the screws. The block prevents people from over tightening the base and causing the lower battery base to bend inwards.
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