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Jack King Song

King Song Representative
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Jack King Song last won the day on April 13

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About Jack King Song

  • Rank
    Advanced Member
  • Birthday March 26

Profile Information

  • Location
    Shenzhen
  • EUC
    14S, 16S, 16X, S18, 18XL

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  1. Theres multiple points that may cause the wheel to shift to one side. However the most likely and most common are due to the platforms on the axel of the motor. Unlike other wheels where precision of these platforms are not needed to be so precise the S18 with all it's moving parts does require that. Hence if you remove your motor you can observe the cuts to see which side may need additional support.
  2. Weirdly enough the FB community voted for "keeping it". Regardless, you are right. The third option will be something I will bring up.
  3. Can you please send me a video through message of the app not being able to close? The apps are the same except Google Play has to go through a approval process that was initially extremely delayed when we first relaunched this app. The app requires those features as there is a video recording feature (similar to darknessbot) where you can record video with the stats appear on the video, and GPS to be tracked on map. Most of the app will function fine without permission for those.
  4. Calibrations wont mess up your wheel and I have never heard of that happening. Usually if that happens its because they were updating firmware and it corrupted because they left the screen or killed the app or connection issues. You just have to eyeball it. Very little people use a stand
  5. Pedal dip can occur and exaggerated if you have not calibrated the S18 properly. If you've calibrated the wheel whilst its tilted too far left or too far right it can result in pedal dips at turns.
  6. You can use the back of a screw driver to hammer it back into place to keep it flush.
  7. From my experience 1. If you accelerate hard it'll tilt back before you reach cut out point. If slowly climb up to to 50km/h it wont be an issue. 2. You may experience some small SMALL angle tilt before 50 but nothing significant that would prevent you from going to 50km/h if you have your mind set to it. Remember you can turn off alarm 1 and 2 by setting them to 0.
  8. You dont need that exact MP3 file, any MP3 file would work.
  9. Eve I understand your frustration and though it may feel like King Song is not on it, we are. I've been keeping tabs on the forum (though not engaging with it) to see what issues customers may be having, whether that may be a one off or an issues that affected more users.
  10. Purposeful design with handle. Originally when it hit the lift handle position the wheel would just fall over and due to the design made it hard to grab. Look at early reviews of influencers on this subject.
  11. I have not been notified of otherwise. I've tested Chinese units here at King Song and they perform the same. If you had a different experience it was probably due to an old firmware on an older wheel. None of the new wheels or latest firmwares have that 200km requirement.
  12. I can speak for other wheels but as users here understand S18 is a complex wheel with many parts interacting with one another. Our current solution is placing a shim on top of the axel.
  13. That's not accurate, please have a look at the document I made here: https://imgur.com/a/XFNp2Xa 10km will allow full speed to be unlocked, otherwise you can ride at 33km/h (you have to set it in app)
  14. Sorry you are experiencing this, a quick fix currently is to place a shim on top of the axel on the side that the wheel is leaning towards, so on the right in the case of this wheel.
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