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Jack King Song

King Song Representative
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Jack King Song last won the day on April 13 2020

Jack King Song had the most liked content!

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About Jack King Song

  • Rank
    Advanced Member
  • Birthday March 26

Profile Information

  • Location
    Shenzhen
  • EUC
    14S, 16S, 16X, S18, 18XL

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2,929 profile views
  1. The lack of torque in lift position was changed to that after a vendor raised it as an issue that riders were still attempting to ride it in the 'lift position' causing harm to themselves or damage to the wheel. We'll leave it as is for now, not everything can be customizable in the apps. In regards to the light, I have not seen this issue brought up by others.
  2. I think it's due to a faulty BMS. eWheels will be able to offer you direct warranty support, I'll esclate this issue.
  3. Due to trademarking Gotway changed their name to BEGODE. Strictly speaking the name change was because of foreign markets but from what I've seen it's a name change across the world. Local Gotway riders have Begode gear
  4. Just a quick update for everyone. Disabling confirmation beeps is being worked on. The phone will now provide a confirmation notification (similar to what you adjust horizontal tilt if you have the latest app).
  5. We have not made any changes, a lot of what you are experiencing is just placebo. Think about it this way: if we made changes to offer more torque why would we not publicly share that info?
  6. The red light indicates that the wheel is powered on. If you are experiencing different results during charging/riding ; light sometimes off sometimes on in the same states please take a picture and send it to me. Thank you!
  7. I‘ve brought this up with my engineers, I'll see how they respond to your results/findings and let you guys know here.
  8. We changed it due few riders thinking you could ride it in lift position.
  9. We had reports previously about app not being able to close however it no longer seems to be an issue, can you send me a video recording please? It asks for permissions as the app comes with many features like being able to track your ride. You do not have to allow them but you may miss out on some of the cool features. If you don't feel safe about the app just know that the app is downloadable through Google Play Store and is verified by Google.
  10. Theres multiple points that may cause the wheel to shift to one side. However the most likely and most common are due to the platforms on the axel of the motor. Unlike other wheels where precision of these platforms are not needed to be so precise the S18 with all it's moving parts does require that. Hence if you remove your motor you can observe the cuts to see which side may need additional support.
  11. Weirdly enough the FB community voted for "keeping it". Regardless, you are right. The third option will be something I will bring up.
  12. Can you please send me a video through message of the app not being able to close? The apps are the same except Google Play has to go through a approval process that was initially extremely delayed when we first relaunched this app. The app requires those features as there is a video recording feature (similar to darknessbot) where you can record video with the stats appear on the video, and GPS to be tracked on map. Most of the app will function fine without permission for those.
  13. Calibrations wont mess up your wheel and I have never heard of that happening. Usually if that happens its because they were updating firmware and it corrupted because they left the screen or killed the app or connection issues. You just have to eyeball it. Very little people use a stand
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