Finland - EUC.SALE (Europe) - New Inmotion V10F - cheap price, but NO warranty, bad service & communication, lying & threatening customer.
Hi everyone! We must share our story about the recent experience in hope that noone will have one like us. I bought a new V10F wheel in May2021 from EUC.SALE for my girlfriend, we received and first used it in June. In August it shut down immediately after a free spin (I also own V11, V8, Nikola Plus. All of them were bought from other shops, so I know this is not how a normal electric unicycle should be). I emailed the shop about the problem and they agreed that we opened the wheel and sent them the videos about the fault. I also asked an experienced rider who has fixed so many different EUCs to check my wheel, and he also said this is surely a warranty case: both the Mainboard and the Battery were broken.
They sent us the mainboard for replacement, but then they didn't want to send the battery and required we send them the whole wheel, or else they would not do the warranty. Ok, I sent the wheel, PAID the shipping cost all BY MYSELF. When they received the wheel they didn't want to do the warranty and said the only option was to pay 800 euros for the new battery. I asked them for some time to think about this because this is too much money. Suddenly the shop sent an email and said they had already changed the BMS module (not the whole battery) with a bill of 235 euros (including higher shipping cost). When I questioned about they doing without agreement with customer and raising the shipping & service costs, they threatened to "bring the wheel back to its broken stage" if I don't pay.
The shop tricked me to send them the wheel "for warranty", but later denied the warranty, blamed all faults on customer. First they offerred the most costly way to fix, then did whatever they want with the wheel without mutual agreement, and finally threatened to destroy the customer's personal wheel.
I didn't want our "baby wheel" to be in such an aggressive hand and to waste my shipping cost from Finland to Lithuania for nothing, so I finally HAD TO pay 235euros to get the wheel back. Maybe they knew I would do it this way?
Anyways, a report was already made to Inmotion company, and also now I'm sharing this awful experience here. This EUC.SALE shop should stop their lies, tricks and rude communication to customers. And other new buyers should really think twice if they want to purchase a wheel from this shop and possibly be treated this way.