Just an update on this and my experience.
Emailed the email address on the KS announcement on 14th August. Had no reply or acknowledgement at all
I then took to Facebook chat, they responded with asking for serial and a screenshot of the order I made on Ali. I sent this. Then no response apart from telling they are working on it.
I then took to messaging Jack on here last night asking for an update and he replied saying it's now done.
I checked the wheel this morning and sure enough it's fully working with the kingsong app.
I get the feeling us Ali buying folk are obviously not a priority to the ks empire. So your experience may vary.
I'm glad this is all sorted now with my wheel.