Popular Post Marcos75 Posted June 21, 2017 Popular Post Share Posted June 21, 2017 I got my msuperv3 820 wh 67 v today. After 10 minutes riding i know it is from the same batch with issues 1705 A 2 cm curb has show me how bad the wheel was shaking back and forth. And if i ride in higher speed the curb down than the wheel is shaking much more. So frustrating. In smooth road it is a great wheel. But with this fucking issues it is a shit wheel. I had 10 minutes to enyoy my NEW wheel. Shame on you gotway. 6 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 21, 2017 Share Posted June 21, 2017 7 minutes ago, Marcos75 said: I got my msuperv3 820 wh 67 v today. After 10 minutes riding i know it is from the same batch with issues 1705 A 2 cm curb has show me how bad the wheel was shaking back and forth. And if i ride in higher speed the curb down than the wheel is shaking much more. So frustrating. In smooth road it is a great wheel. But with this fucking issues it is a shit wheel. I had 10 minutes to enyoy my NEW wheel. Shame on you gotway. Where did you buy it from? I'm curious because according to Gotway only the wheels that entered the Chinese market had the potential for this problem. If we know the source where these wheels are coming from it may be helpful in identifying who's at risk. Quote Link to comment Share on other sites More sharing options...
Marcos75 Posted June 21, 2017 Share Posted June 21, 2017 Directly from gotway over a Distributor. 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 21, 2017 Share Posted June 21, 2017 9 minutes ago, Marcos75 said: Directly from gotway over a Distributor. I know for a fact that Gotway is very much aware this problem, so at least you should be able to receive a replacement control board. Communicating with them or the distributor will probably be the hardest part. It's times like this that it's very useful to have purchased from a well known dealer. I know that can be more expensive but the help and service can be worth it in my opinion. 1 Quote Link to comment Share on other sites More sharing options...
Marcos75 Posted June 21, 2017 Share Posted June 21, 2017 @WaveCut That is exact the same Problem what i have with my new wheel. Msuperv3 820 wh 67v. @Marty Backe can it be that they have in china not so many Problem because the chinese people are not so heavy? My weight is 90 kg. 2 Quote Link to comment Share on other sites More sharing options...
Marcos75 Posted June 21, 2017 Share Posted June 21, 2017 You are right. I will talk to the Distributor. It is not only the shaking problem, my wheel is not in the middle. Take a look at the fb group from gotway. There are pictures. 1 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 21, 2017 Share Posted June 21, 2017 32 minutes ago, Marcos75 said: @WaveCut That is exact the same Problem what i have with my new wheel. Msuperv3 820 wh 67v. @Marty Backe can it be that they have in china not so many Problem because the chinese people are not so heavy? My weight is 90 kg. That is one of the mysteries. I saw some of the e-mail traffic between Jason (EWheels) and Gotway concerning the wheels that he's receiving. From those e-mails it's very clear that they are aware of the problem. Jason (for obvious business reasons) is very much on top of this so that he's not getting any of the affected wheels. Quote Link to comment Share on other sites More sharing options...
Popular Post US69 Posted June 21, 2017 Popular Post Share Posted June 21, 2017 (edited) 1 hour ago, Marty Backe said: Where did you buy it from? I'm curious because according to Gotway only the wheels that entered the Chinese market had the potential for this problem. If we know the source where these wheels are coming from it may be helpful in identifying who's at risk. Marty??? :-) Are you joking??? ;-) "according to GW....".   ....and we now seen videos, reports, from sweden (eu guy), russia, and some other parts of the world... when their "batch logistics" is just as good as their rest of Qualitymanagement, i doubt they have a clue, where those batch and wheels where sent to....i am just thinking that a good part of it was then sold by aliexpress reselllers....THEN they are certainly spread over the half world now ;-) Edited June 21, 2017 by KingSong69 4 Quote Link to comment Share on other sites More sharing options...
Popular Post Marty Backe Posted June 21, 2017 Popular Post Share Posted June 21, 2017 1 minute ago, KingSong69 said: Marty??? :-) Are you joking??? ;-) "according to GW....".   ....and we now seen videos, reports, from sweden (eu guy), russia, and some other parts of the world... when their "batch logistics" is just as good as their rest of Qualitymanagement, i doubt they have a clue, where those batch and wheels where sent to....i am just thinking that a good part of it was then sold by aliexpress reselllers....they are certainly spread over the half world now ;-) Unless they are out and out lying to Jason they were very confident that his wheels are not affected. Jason is buying a lot of wheels from them right now. It's not in their best interest to not be honest with him. I did take my MSuper for a short spin this morning and was riding over big bumps to test it and I didn't notice anything. The wheel seems very solid. More extensive riding is forthcoming. The fit and finish of the wheel also is very nice on mine. 5 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 21, 2017 Share Posted June 21, 2017 38 minutes ago, Marcos75 said: You are right. I will talk to the Distributor. It is not only the shaking problem, my wheel is not in the middle. Take a look at the fb group from gotway. There are pictures. I just saw your Facebook posting. My MSuper that I just got from EWheels last night is not showing any of these problems. And my wheel is perfectly centered. Unfortunately you received one of the bad ones 3 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 21, 2017 Share Posted June 21, 2017 (edited) 20 minutes ago, Marty Backe said: Unless they are out and out lying to Jason they were very confident that his wheels are not affected. Jason is buying a lot of wheels from them right now. It's not in their best interest to not be honest with him. I did take my MSuper for a short spin this morning and was riding over big bumps to test it and I didn't notice anything. The wheel seems very solid. More extensive riding is forthcoming. The fit and finish of the wheel also is very nice on mine. No, that i did not say...and Jason surely is on the lucky side and can be totally trusted!.But as i guess there are a lot resellers in china mainland, not just aliexpress, (alibaba, ebay, etc) its for sure hard to now the place where every wheel has landed on the end-consumer! (which is prooved by those reports and vids...) Edited June 21, 2017 by KingSong69 2 Quote Link to comment Share on other sites More sharing options...
Popular Post MichaelHensen Posted June 21, 2017 Popular Post Share Posted June 21, 2017 I have my MSuper v3+ 1600wh for 2 days now.. Received it directly from Gotway .. In the first instance I saw that the motorcode started with 1705, so I am cautious.. But the serial is 170609.. so the build is outside the period that Gotway marks as the 'bad' period.. Thus far, fully geared up of with all kind of protective parts, I have ridden 35KM and tried everything to figure out if I can find issues.. Like taking bumps slow/fast/accelerating/decelerating, offroad, smooth asphalt.. For now I haven't seen any issues but I keep cautious and build confidence with the wheel.. It is a day and night difference in comparison with a 9B1E+... More stable, more rigid, going fast is easy, hard breaking is easy.. I love it :-) 6 Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 21, 2017 Share Posted June 21, 2017 44 minutes ago, KingSong69 said: No, that i did not say...and Jason surely is on the lucky side and can be totally trusted!.But as i guess there are a lot resellers in china mainland, not just aliexpress, (alibaba, ebay, etc) its for sure hard to now the place where every wheel has landed on the end-consumer! (which is prooved by those reports and vids...) Agreed. That's why I will continue to encourage people to buy from reputable dealers that have a track record of customer support. There's more than one out there that meets my criteria. Then at least things will be made right by that dealer if you get a bad wheel. 10 minutes ago, MichaelHensen said: I have my MSuper v3+ 1600wh for 2 days now.. Received it directly from Gotway .. In the first instance I saw that the motorcode started with 1705, so I am cautious.. But the serial is 170609.. so the build is outside the period that Gotway marks as the 'bad' period.. Thus far, fully geared up of with all kind of protective parts, I have ridden 35KM and tried everything to figure out if I can find issues.. Like taking bumps slow/fast/accelerating/decelerating, offroad, smooth asphalt.. For now I haven't seen any issues but I keep cautious and build confidence with the wheel.. It is a day and night difference in comparison with a 9B1E+... More stable, more rigid, going fast is easy, hard breaking is easy.. I love it :-) 2 Quote Link to comment Share on other sites More sharing options...
dalewalker Posted June 22, 2017 Share Posted June 22, 2017 On 2017-6-17 at 6:36 PM, EU GUY said: yeah. Its a good thing we spread the word. now that everyone knows, its not as easy to ignore it Unfortunately people seen it as me attacking gotway when thats not the case at all. I care about the riders and i felt it was my obligation to warn them. 2 Quote Link to comment Share on other sites More sharing options...
Popular Post dalewalker Posted June 22, 2017 Popular Post Share Posted June 22, 2017 On 2017-6-14 at 0:09 AM, Hatchet said: I'm sorry to upset anyone (I know we have some Gotway lovers here!) but I agree with Carlos on this one. QA is very important, very important and i have never been convinced it is a part of the Chinese business model. This may drive business to King Song who appear to have realized that at the very least paying lip service to QA and safety is an excellent selling point. I have no idea if KS really are any better, never owned one, but they do list features specifically aimed at safety and quality. @Dingfelder and @MichaelHensen I hope if the worst happens the dealer will take care of you. Bummer to have anything possible spoil the super fun anticipation of a new wheel! I was trying to say this before all these accidents happened but people thought i was just trashing gotway wich is not the case. I make more money from gotway sales so that would be foolish. I just want people to be safe. This would have been avoided if people were to listen.  In answer to your thoughts about kingsong, they really do put alot of effort into being the safest even to the point they refused to remove the feature that reduces top speed as voltage drops even tho i pleaded to them that its suicide to limit the wheels in such a way when those that are skilled riders can safely ride without crashing without this feature. We were told the Engineers wont remove it because its there for the safety of the rider. I hear inmotion are great but i dont know much about them and have never even rode one but from all the wheels and brands i am experienced with kingsong excell in safety and quality 5 Quote Link to comment Share on other sites More sharing options...
Popular Post dalewalker Posted June 22, 2017 Popular Post Share Posted June 22, 2017 (edited) I really hope to see gotway pull through this one. There own bank put a block on there account just before this happened and it cost alot of us money to redirect our payments to there new account. Im curious to know why that happened. Hopefully there not in hot water.  Gotway have been a key factor in the growth of euc's and we probably wouldn't be riding wheels as good as we are if it wasnt for them regardless of what brand were on. They have been instrumental in the advancements we see today.  Id love to see them pull through this and get back in the game. However if i was to be buying a gotway at the moment id be looking for a seller with stock pre dating these problems (not too much older tho) Edited June 22, 2017 by dalewalker 5 Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted June 22, 2017 Share Posted June 22, 2017 (edited) Really, so bad? But I doubt the bank thing is related to this, it hasn't cost them money (yet). Nobody here wants to see Gotway go down, just safer wheels. Edited June 22, 2017 by meepmeepmayer 3 Quote Link to comment Share on other sites More sharing options...
Popular Post Jason McNeil Posted June 22, 2017 Popular Post Share Posted June 22, 2017 (edited) Just returned from LA last evening with the objective of testing out the latest ACMs+ & MSupers that arrived from GW. Received the Wheels on Tuesday, opened one up to check the serial/date of the board, it had 170502. Immediately wrote to Linnea to get some confirmation on the state of the FW, since the date evidence directly contradicted earlier statements... She assured me that the boards had been reflashed the day before they were shipped out (see the below thread).. But that wasn't sufficient for me, I padded up & took a new ACMS+ out on a pretty gruelling trial ride with @Marty Backe & @Sven. The Wheel held up well with no apparent vices. Shipped the Wheels out yesterday as was planned. Today however, Marty reported this his MSuper is afflicted by oscillation fault! Conclusion is that either a) GW have no idea what's going on, 'b) they blatantly lied to me to avoid dealing with the after-service troubles. We're going to try to get some more answers this evening, but the Wheels shipped out yesterday are going to have to be recalled.  ME: Linnea, I have serious doubts of what you tell me is true. Look at the below message you sent on May 16th, these control-boards are dated 2nd of May. It is the date of the board manufacturing & NOT that when the Wheels were shipped that matters. Please confirm ASAP!!! EARLIER LINNEA STATEMENT: "We double check and found that you don't have any wheels which was shipped out within May the 1st, 2017 to May the 15th, 2017. " LINNEA: We promise that your wheels are not within that batch of problem mainboard. You know that we upgrade the firmware at that day before shipped out your wheels. Just upgrading the firmware, but not changing mainboard! So the original mainboard label is still there. ME: If what you tell me is true, I will love you forever LINNEA: You may confirm it with the shipper too, I told her that we are upgrading firmware with your wheels at that day when she push me to pick up goods. Edited June 22, 2017 by Jason McNeil 13 Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted June 22, 2017 Share Posted June 22, 2017 @Jason McNeil You're doing great work. Sad that GW are either unable or unwilling to tell what exactly is going on. 6 minutes ago, Jason McNeil said: Today however, Marty reported this his MSuper is afflicted by oscillation fault! Oh dear. @Marty Backe Did you fall? Feeling sorry for all the affected, waiting so long for wheels, hearing they might be affected, being told they are not, and now they might be again 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Marty Backe Posted June 22, 2017 Popular Post Share Posted June 22, 2017 1 minute ago, meepmeepmayer said: @Jason McNeil You're doing great work. Sad that GW are either unable or unwilling to tell what exactly is going on. Oh dear. @Marty Backe Did you fall? Feeling sorry for all the affected, waiting so long for wheels, hearing they might be affected, being told they are not, and now they might be again I'm posting a video shortly. My wrist and shoulder is messed up. I have my oscillation crash on video - what fun I feel bad for Jason. I wouldn't recommend anyone ride a new ACM or MSuper right now. More to follow in new post... 15 Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted June 22, 2017 Share Posted June 22, 2017 Sounds bad! Go to a doctor? Quote Link to comment Share on other sites More sharing options...
Marty Backe Posted June 22, 2017 Share Posted June 22, 2017 1 minute ago, meepmeepmayer said: Sounds bad! Go to a doctor? It's not 'doctor bad', but it's going to be sore for a couple of weeks. Thanks. 3 Quote Link to comment Share on other sites More sharing options...
Popular Post Jason McNeil Posted June 22, 2017 Popular Post Share Posted June 22, 2017 (edited) 17 minutes ago, meepmeepmayer said: Feeling sorry for all the affected, waiting so long for wheels, hearing they might be affected, being told they are not, and now they might be again I think this episode highlights the importance of the need for rival firms from outside China. The undeniable fact is that even with the top four 'best' manufacturers, with loads of experience, there's simply isn't an ingrained sense of the importance of absolute thoroughness in testing. 13 minutes ago, Marty Backe said: I feel bad for Jason. I wouldn't recommend anyone ride a new ACM or MSuper right now. More to follow in new post... Facts-are-facts, best to try to manage the situation responsibly. Edited June 22, 2017 by Jason McNeil 8 Quote Link to comment Share on other sites More sharing options...
MichaelHensen Posted June 22, 2017 Share Posted June 22, 2017 (edited) Sorry to hear Marty!! Can you tell me more about how you got the oscillations?.. The reason is that I have received my MSuper 1600 3 days ago and I am worried, but I can't tell if I have an affected wheel.. I have driven 35Km total under all kinds of conditions but mine is still solid. But nevertheless I am not 100% confident!! Wheel code 1705 and serial 170609 Hope you'll get well soon and are able to drive the new machine after having it fixed, hopefully soon.. Edited June 22, 2017 by MichaelHensen Quote Link to comment Share on other sites More sharing options...
steve454 Posted June 22, 2017 Share Posted June 22, 2017 Just saw a Gotway video on facebook where the wheel hit a small bump in the road and started oscillating so bad the guy had to get off. Â Weird 1 Quote Link to comment Share on other sites More sharing options...
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