Popular Post EUCGUY Posted June 11, 2017 Popular Post Share Posted June 11, 2017 (edited) 5 reported accidents so far. my friend included. 20 ish kmh on flat road and the wheel just cut power after a few seconds with on and off. his face is not pretty right now. Could everyone with the same batchnumber report in and also if you had a problem. thanks Moderator notice, June 24th 2017: Apparently motorcode is not a reliable way to know if your wheel is affected, the motors might have numbers going back to 2016 (like 1608) and still be affected. Basically if you've bought an MSuper, ACM (and/or maybe Monster) since sometime in start of May 2017, your wheel might be affected. You need some other way to establish when the wheel was built, apparently there's another code somewhere, maybe on the box it was shipped with. 1705 (2017 05, 2017 May) seems to be the magic number, basically any way to make sure that your wheel was or wasn't built after beginning of May. So far it appears that the software goes haywire after riding over a bump. For some riders, this has happened at low speeds, but others report it only occurring at high speed. The wheel is reported to start oscillating back and forth and cut out soon after (maybe in a matter of <0.5 seconds), leading either to crash or the rider jumping off. There seems to be no warning before it happens. Gotway claimed the problem was solved and sent out new replacement boards that should have been OK. That was not the case, the problems still seems to remain, only maybe with higher speed now? At the time of this writing, apparently even brand new wheels still have the issue. Suggesting everyone with the affected wheels to stay off them until Gotway has fixed the firmware for sure, and your dealer gets the equipment and the binaries required to flash a fixed firmware to the board (or new boards with new firmware). This video was shot by @Marty Backe with a board that was supposed to be fixed: Edited June 24, 2017 by esaj 1 15 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 11, 2017 Share Posted June 11, 2017 Holy moly?! A complete batch? thats new Gotway record....heard of this some hours before..some cases here, some on FB. Any Idea WHAT is wrong on this wheels? complete board, fake batteries? Any clue? Quote Link to comment Share on other sites More sharing options...
Popular Post luske84 Posted June 11, 2017 Popular Post Share Posted June 11, 2017 I think this is a controller issue we have 3 wheels of the 1705 batch and all 3 have the same issue : wheel oscillation followed by cut off after a you hit a little bump 4 Quote Link to comment Share on other sites More sharing options...
Popular Post EUCGUY Posted June 11, 2017 Author Popular Post Share Posted June 11, 2017 3 minutes ago, KingSong69 said: Holy moly?! A complete batch? thats new Gotway record....heard of this some hours before..some cases here, some on FB. Any Idea WHAT is wrong on this wheels? complete board, fake batteries? Any clue? Not sure if every wheel has this problem, but 5 accidents so far on the same batch cant be good and i fear that more people will get hurt. My buddy and i went on a 50km long trip the day before riding FAST and up and down really steep hills with 0 problems. but yesterday he just went out for a slow ride and it messed him up really good. 4 Quote Link to comment Share on other sites More sharing options...
Popular Post esaj Posted June 11, 2017 Popular Post Share Posted June 11, 2017 Pinned & featured. Anyone with new MSuper should check if their wheel is from this batch and/or has similar problems... although not sure how to test it without actually riding it 5 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 11, 2017 Share Posted June 11, 2017 4 minutes ago, luske84 said: I think this is a controller issue we have 3 wheels of the 1705 batch and all 3 have the same issue : wheel oscillation followed by cut off after a you hit a little bump Thanx, ....and sorry for dumb requests: What you mean by "wheel oscillation "??? 1 Quote Link to comment Share on other sites More sharing options...
US69 Posted June 11, 2017 Share Posted June 11, 2017 (edited) @Haakon hoelseter i would guess your's is from this batch? See: @EU GUY Your blue new V3s...is it from the same batchnumber? Edited June 11, 2017 by KingSong69 2 Quote Link to comment Share on other sites More sharing options...
EUCGUY Posted June 11, 2017 Author Share Posted June 11, 2017 5 minutes ago, KingSong69 said: @Haakon hoelseter i would guess your's is from this batch? See: @EU GUY Your blue new V3s...is it from the same batchnumber? yes. i ordered 2 of them in this custom color. the twins. my friend got one and that failed him so im gonna use my acm for now until this is fixed. please. fila a complaint to gotway if possible Quote Link to comment Share on other sites More sharing options...
Haakon hoelseter Posted June 11, 2017 Share Posted June 11, 2017 3 minutes ago, KingSong69 said: @Haakon hoelseter i would guess your's is from this batch? See: This is exactly what happened to me when i think about it. i also hit i little bump before it cut out. Do you know how to check what batch my wheel is from? does it stand on the package? 1 Quote Link to comment Share on other sites More sharing options...
EUCGUY Posted June 11, 2017 Author Share Posted June 11, 2017 (edited) 1 minute ago, Haakon hoelseter said: This is exactly what happened to me when i think about it. i also hit i little bump before it cut out. Do you know how to check what batch my wheel is from? does it stand on the package? first 4 letters of the motorcode. Edited June 11, 2017 by EU GUY 2 Quote Link to comment Share on other sites More sharing options...
Haakon hoelseter Posted June 11, 2017 Share Posted June 11, 2017 (edited) 8 minutes ago, EU GUY said: first 4 letts of the motorcode. Mine første tall er 1703. Liker youtube kanalen din forresten Edited June 11, 2017 by Haakon hoelseter 3 Quote Link to comment Share on other sites More sharing options...
Haakon hoelseter Posted June 11, 2017 Share Posted June 11, 2017 14 minutes ago, KingSong69 said: @Haakon hoelseter i would guess your's is from this batch? See: @EU GUY Your blue new V3s...is it from the same batchnumber? My Wheel has the number 1703 1 Quote Link to comment Share on other sites More sharing options...
Haakon hoelseter Posted June 11, 2017 Share Posted June 11, 2017 (edited) 28 minutes ago, KingSong69 said: @Haakon hoelseter i would guess your's is from this batch? See: @EU GUY Your blue new V3s...is it from the same batchnumber? There is also the number furthest down 1705. Is this the right batch? Edited June 11, 2017 by Haakon hoelseter Quote Link to comment Share on other sites More sharing options...
US69 Posted June 11, 2017 Share Posted June 11, 2017 @EU GUY Gotway FB group also mentioned the numbers 1703/1704...... Perhaps not just one Batch/day/Whatever they create their Motor Codes from! At first: I hope nobody got real bad and/or staying injuries from this! Thats most important! At second i really hope this strikes back to Gotway, so that they have to get their shit together and implement some REAL qualitycontrol! 2 Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted June 11, 2017 Share Posted June 11, 2017 Wow that is bad! Quote Link to comment Share on other sites More sharing options...
luske84 Posted June 11, 2017 Share Posted June 11, 2017 1 hour ago, KingSong69 said: Thanx, ....and sorry for dumb requests: What you mean by "wheel oscillation "??? Quickly rockin/vibrating back and forward at the rate off a pneumatic drill and eventualy cutting off 3 Quote Link to comment Share on other sites More sharing options...
Michael Vu Posted June 11, 2017 Share Posted June 11, 2017 I assume the 5 reported cases also includes me, but my motorcode is 170306301 while my serialization number is 170424014. 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Jason McNeil Posted June 12, 2017 Popular Post Share Posted June 12, 2017 2 hours ago, EU GUY said: Could everyone with the same batchnumber report in and also if you had a problem. thanks GW come online in a couple hours. Will try to get some answer tonight.... 8 Quote Link to comment Share on other sites More sharing options...
Popular Post EUCGUY Posted June 12, 2017 Author Popular Post Share Posted June 12, 2017 If everyone who experienced problems could send me their motor codes. Gotway just contacted me. 4 Quote Link to comment Share on other sites More sharing options...
EUCGUY Posted June 12, 2017 Author Share Posted June 12, 2017 If everyone who experienced problems could send me their motor codes. Gotway just contacted me. 1703 - 1704 - 1705 is what people have experienced problems on so far. Quote Link to comment Share on other sites More sharing options...
Popular Post John Eucist Posted June 12, 2017 Popular Post Share Posted June 12, 2017 (edited) 14 minutes ago, EU GUY said: If everyone who experienced problems could send me their motor codes. Gotway just contacted me. 1703 - 1704 - 1705 is what people have experienced problems on so far. I have added 1703 and 1704 in your topic title since this has also been also confirmed in the various FB euc groups and that this is such an important safety issue and hence why it's pinned and featured. Hope you don't mind. You can change it back if you somehow think it's inappropriate. Edited June 12, 2017 by John Eucist 5 Quote Link to comment Share on other sites More sharing options...
LanghamP Posted June 12, 2017 Share Posted June 12, 2017 I have the wheel in front of me at work but no box. Is it possible to extract the motor code from, say, Wheellog or bluetooth? I do not know what I'm looking for. Quote Link to comment Share on other sites More sharing options...
MichaelHensen Posted June 12, 2017 Share Posted June 12, 2017 Is seems to be on the rim itself too.. But I cannot confirm as I don't have one myself! Quote Link to comment Share on other sites More sharing options...
Scully Posted June 12, 2017 Share Posted June 12, 2017 51 minutes ago, LanghamP said: I have the wheel in front of me at work but no box. Is it possible to extract the motor code from, say, Wheellog or bluetooth? I do not know what I'm looking for. Yes, put the wheel on it's side - spin the rim. https://www.speedyfeet.co.uk/blogs/help-and-advice/where-is-the-motor-code-on-my-gotway 1 Quote Link to comment Share on other sites More sharing options...
LanghamP Posted June 12, 2017 Share Posted June 12, 2017 QJ161022115 So I'm in the clear in regards to THIS batch? I wonder what other problems I have with connections and whatnot... Quote Link to comment Share on other sites More sharing options...
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