Goodman

Gotway service review.

43 posts in this topic

I think Gotway took feedback from the community and upped their customer service game lately. At least it seems that way to me. There have been quite a few times they went quite out of their way for me when I remember my first contact last year didn't seem nearly as convincing. I really like Gotway wheels and hope they continue growing and improving.

2

Share this post


Link to post
Share on other sites

Posted (edited)

2 hours ago, meepmeepmayer said:

Good to hear your positive impressions and the manufacturers constantly improving. Enjoy your new wheel!

With that being sad, selling a wheel to you is not service. Almost everyone is going to have good "service" when selling you something aka they want your money. The real question is, what happens when there's a problem you need help with aka you need their time/money.

True I agree that it isn't  in part but giving me an Australian charger plug is very considerate. When I bought my ninebot one e+ it was from an Australian approved seller it came with a weird charger plug i had to go and buy an adapter for it. Sad thing is I could have bought the wheel overseas from speedy feet and got it sent over for alot less. So the Australian seller should had at least included an adapter for what he charged me.

It was my first wheel and I didn't research no regrets but service here is bad and price is so high. I got my new Msuper for only $500 more and even with just 3 days on the Msuper I can honestly say it's a must better wheel.

Loving it so far cross my fingers I don't have the melting wire or bad connection or any other problems.

Edited by Goodman
0

Share this post


Link to post
Share on other sites

I don't think purchasing a Gotway was ever an issue. Like them other manufacturers are in the business of making money.... I'm sure it was rather easy to get the device. What people are complaining about is their lack of service or the design quality of their products after the fact! I don't have any issues with mine but there is a fair share of people who have. 

1

Share this post


Link to post
Share on other sites

Posted (edited)

Is there a problem with lack of service? From all I've heard they are reasonably receptive. Did anybody have a complaint with GW service leaving an issue unanswered?

The lack of design quality though... you're right, regarding the electrical designs.

I absolutely LOVE the very simple but equally great and flexible way of how the GW wheels are built mechanically (specifically the ACM, I consider that a masterpiece of simplicity and efficiency) - very simple shells, very few parts, but still everything is there (and in addition, they are great for people modifying their wheels). Seeing how for example Kingsong wheels are built, with intricate shells and parts and whatnot, I'm wondering where that (unnecessary?) sophistication comes from (and it's much harder to modify these easily).

But everything about the electrical design is... basic, that can't be denied. KS is miles ahead of them in that regard (Inmotion probably too but I haven't seen any wheel from them). @Rehab1 is basically rebuilding every electrical aspect that he can on his ACM in order to minimize potential problems (and because it's fun, as said GW wheels are great for tinkerers).

@Goodman Sorry if I sounded like a killjoy about GW wheels, not my intention. In the end, statistically they're great with some (but kind of bad) exceptions. I would not ride one faster than 15 km/h without protective gear now, but your new wheel is still great (as you've probably found out:)).

If your production date is after Chinese new year (it's on the QC stamp), that's when they supposedly changed the motor connectors so you don't have to worry about these (and the only other worry I would know about is the wheel shutting down under rather extreme loads, so just be a little mindful and wear a helmet and wrist guards).

Edited by meepmeepmayer
2

Share this post


Link to post
Share on other sites
12 minutes ago, meepmeepmayer said:

Is there a problem with lack of service? From all I've heard they are reasonably receptive. Did anybody have a complaint with GW service leaving an issue unanswered?

The lack of design quality though... you're right, regarding the electrical designs.

I absolutely LOVE the very simple but equally great and flexible way of how the GW wheels are built mechanically (specifically the ACM, I consider that a masterpiece of simplicity and efficiency) - very simple shells, very few parts, but still everything is there (and in addition, they are great for people modifying their wheels). Seeing how for example Kingsong wheels are built, with intricate shells and parts and whatnot, I'm wondering where that (unnecessary?) sophistication comes from (and it's much harder to modify these easily).

But everything about the electrical design is... basic, that can't be denied. KS is miles ahead of them in that regard (Inmotion probably too but I haven't seen any wheel from them). @Rehab1 is basically rebuilding every electrical aspect that he can on his ACM in order to minimize potential problems (and because it's fun, as said GW wheels are great for tinkerers).

@Goodman Sorry if I sounded like a killjoy about GW wheels, not my intention. In the end, statistically they're great with some (but kind of bad) exceptions. I would not ride one faster than 15 km/h without protective gear now, but your new wheel is still great (as you've probably found out:)).

If your production date is after Chinese new year (it's on the QC stamp), that's when they supposedly changed the motor connectors so you don't have to worry about these (and the only other worry I would know about is the wheel shutting down under rather extreme loads, so just be a little mindful and wear a helmet and wrist guards).

Not at all, completely understand as I have been following the topics with all the problem ACMsand Msupers, Mine was made is March 2017. I haven't opened it yet but I am thinking about doing it this weekend to make sure my connectors are good and see if there is protective sleeve on my wiring. Might put some silicone on just to be a bit safer also. I have put just under 200 kilometres on the wheel and I have been monitoring the temperature and the highest it got was 45C, the fastest I have take it was to 35 kilometres per hour but only for a very short time. Been cruising at 25km on average there is no major hills near me so I haven't tested it under stress, after reading all the post about recent problems I am a bit scared to push it any harder.

I do love the Msuper it's fast, smooth and comfortable to ride, it's easy to push around, I do hope @Rehab1 can put his ACM together again and I'm hoping Gotway take notes from him and other to improve on these machines to make them safer.

3

Share this post


Link to post
Share on other sites
1 hour ago, Goodman said:

I do hope @Rehab1 can put his ACM together again 

Have faith but putting in a good word to @Marty Backe's GW gods would be appreciated! ;)

1

Share this post


Link to post
Share on other sites
46 minutes ago, Rehab1 said:

Have faith but putting in a good word to @Marty Backe's GW gods would be appreciated! ;)

Every time I put my helmet on I pause silently on your behalf - hope it helps :D

2

Share this post


Link to post
Share on other sites
3 hours ago, Rehab1 said:

Have faith but putting in a good word to @Marty Backe's GW gods would be appreciated! ;)

Done :) 

0

Share this post


Link to post
Share on other sites

I think that anyone is able to get money and shipping something. This isn't a point to evaluate a manufacturer, may be a good seller.

When all gone well ... we are all good , but when something goes wrong ... there you can evaluate the quality of a service.

If your wheel was delivered bad assembled ( I can assure that this happen)  ... than you can evaluate.

 

 

0

Share this post


Link to post
Share on other sites
11 hours ago, Marty Backe said:

Every time I put my helmet on I pause silently on your behalf - hope it helps :D

Thank you kindly! Soon I will begin practicing your almighty pose so I don't piss off the GW gods. I am currently trying rustle up some birds for my background sounds but have only found a few road kill vultures so far.

 

3

Share this post


Link to post
Share on other sites

Tired, poor Chinese work slaves;)

Is it the wheel with the uneven washers we have here somewhere, or a different wheel?

Also, why has the "new" wheel the old pedals, is it old stock?

0

Share this post


Link to post
Share on other sites

I found it on the facebook page of gotway and I think is the same guy 

 

0

Share this post


Link to post
Share on other sites

If you have FB, could you ask him for the production date that was attached to the wheel/is in the "QC" (lol) stamps? Really wondering how the pedals happened...

0

Share this post


Link to post
Share on other sites

Again ang again, Gotway shows their poor QC and dont care attitude. Ive completely given up on getting MSuper V3S+ and looking into RockWheel GT16. I will NOT spend $2600. CAD. or so on MSuper and problems that people have with them, the worst is how company responds to them or should I say the lack of responding...

 

1

Share this post


Link to post
Share on other sites

Thanks for all this info., I was really ready to pull the trigger on MSuper V3S+ and 3 people were having serious issues. It pushed me back I guess, but I wont rush into any decisions. For now Im enjoying my ACM 680., but always wanted 18". I just might come around......

1

Share this post


Link to post
Share on other sites

It definitely appears that Gotway tends to respond more to their resellers than individual clients so unless you really like to gamble, I would avoid buying directly from them or AliExpress.  Purchase from a reseller with good rep like Jason of Ewheels / Wheelgo or Ian of Speedyfeet.  You will pay more, but that money is going to a good warranty program.

Small individual sales directly from the factory likely don't mean much to them so they may not feel an urgent need to help you out if you get a bad wheel.  It's just the way they do business it seems.  The bigger sales likely get more care and attention than the one offs.

2

Share this post


Link to post
Share on other sites
5 hours ago, Hunka Hunka Burning Love said:

Small individual sales directly from the factory likely don't mean much to them so they may not feel an urgent need to help you out if you get a bad wheel.  It's just the way they do business it seems.  The bigger sales likely get more care and attention than the one offs.

That's also what I heard (although from a reseller, so we have to take that with a grain of salt). He said that they don't care about individual sales and there is no after sales support to be expected directly from the factory, but more interestingly, he said that any beta units or first batches of a new product, which a knowledgeable reseller won't buy for one reason or another, are going into direct sales. For example, the first batch of KS16S apparently had different (not quite optimal) battery cells, which were then changed to something else for future batches. So my reseller held off and did NOT buy from the first batch, because he wanted the units with the new cells for his customers. Again, I'm only repeating what he told me, and I can't really verify it at this point, but it does make sense to me and I don't see why he would come up with such an elaborate story if there is no truth behind it. 

3

Share this post


Link to post
Share on other sites

Jason's site notes that he sources the best quality batteries on his buys, so that's a sign that there's no guarantee you'd get them otherwise.  There must be somebody who gets worse ones.  Caveat emptor kinda thing apparently ...

I do wonder, though, what happens in a year when his warranty expires ... as that seems a very short time, and I wouldn't spend approx $2k/year on EUC's myself if they broke down quickly.  Who besides someone like Jason would I even turn to for further repairs?

 

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now