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Dear all, My 12 month warranty struggle with supplier. Paid £825 ($1005) Inc Shipping. Unit: Kingsong 14C (800W|680Wh) Purchase Date: 6th August 2015 Perfect for 25 weeks. Ridden for 21 weeks (minus 2 weeks holiday + 2 weeks working away) Running cost / 21 weeks £39 per week. (approx $47) Previously owned: Ips - 1000+ miles no issues. Ninebot one - 1000+ miles no issues. Powerbrick failed - Emailed supplier October 2015. Email reply from Supplier (Company director) 'The first batch was pretty shoddy' 'Half of the chargers were defective out of the box' Unit fault- Emailed supplier 2nd Feb 2016. Scrapping from wheel, a large number of images sent to supplier showing foot pedal rubbing against wheel. Email reply from Supplier (Company director) 'is it a slightly bent axle causing the problem?' 'can it be hammer back into shape?' 'A bit of force should do the trick. You should be able to wedge it free by carefully using a chisel or flat head of the screwdriver.' Centre Axle Close up Unfortunately, mid Feb i was diagnosed with a seriously illness, in and out of hospital, doctors appointments... the Kingsong was the last thing on my mind. In June, after a number of emails from the supplier one of which i clearly remember asking him to take the unit back and rebuild it for me, it had been a long time since the unit had been dismantled, this request was ignored, the replacement wheel arrived 1 or 2 days later, after refusing to pay the shipping cost of £25. After another load of trips too and from hospital, doctors, nurses, etc. finally, I got around to fitting the 'new' motor, albeit some time later. Read and re-read the supplied manual several times The rebuild: Started out full of promise, rebuilt the unit in around 2 hours (took my time) Powered the unit up after fitting the very tight side panels, all the lights worked.The unit only works when it is moved 45 degrees to left or right. contacted supplier again, new board sent out - refitted same issue. Emails sent to king song 5x - Number of responses Zero Will post more images later for those of you who want to see in more details what $1005 buys you. To be continued.....